Job Description

We are seeking an experienced After Sales Service Advisor to join our client\'s team at ION Orchard - Singapore! If you have a passion for luxury retail and want to be at the cornerstone of client interaction and experience, we invite you to apply now!KEY RESPONSIBILITIES:

• Deliver a warm and gracious welcome to each client while exhibiting the company\'s values and exceeding client experience expectations.
• Meet and/or exceed service timeframes and client expectations for the company\'s-appropriate follow-up to service.
• Understand clients\' needs and identify and discuss appropriate solutions.
• Communicate and respond to clients\' inquiries with strong knowledge of technical explanations of service.
• Possess a strong understanding of the client\'s Service Policies and execute these policies to provide appropriate client experience.
• Perform on-site quick services
• Uphold the ideals of the client\'s Client Experience with a clear understanding of luxury service requirements.
• Apply client experience guidelines and technical expertise to share recommendations with clients about service and product sales.
• Partner with Boutique colleagues on sales (accessories, watches, and jewelry).
• Understand and comply with the client\'s security and operational procedures (e.g., product handling, inventory control).
• Assist with Boutique daily opening/closing.
• Assist with Boutique projects as needed related to Client Services (inventory, organization, restocking of supplies).

REQUIREMENTS:

• Strong interpersonal skills, empathy, integrity, emotional control, patience, commitment, and discernment.
• A client service-oriented, solution-driven, and team player mindset.
• Excellent verbal and written communication skills.
• Previous experience in a client-facing role and aptitude for organization.
• Knowledge about Watchmaking, Jewelry techniques, and the client\'s products.
• Availability to work retail hours, including weekends, in a fast-paced retail store environment.

Cheah Wei Ee
Senior Consultant
Registration Number, R23114782
Peoplebank Singapore Pte Ltd
EA Licence Number, 08C5248

Peoplebank