Job Description

Are you ready for the next step in your career? Then you need to keep reading!
When we’re looking to hire at Amadeus, we look internally first. Our teams get the benefit of your experience and you get more chances to grow and progress. So, if you are ready for a new challenge and want to drive your career, apply now! Purpose of the role: Are you the next Customer Service Specialist we are looking for?
You will develop and apply Amadeus customer support best practices and will be responsible for resolving and managing incidents by connecting internal departments and the customer. You will be working on the first and second support levels in a global follow-the-sun team.
In this role You'll:

• Respond to customer enquiries concerning Amadeus Airport IT solutions
• Take ownership of customer issues from acknowledgement through to resolution
• Lead the investigation, keep customers up to date on the progress, and make sure that all issues are resolved within a given timeframe
• Escalate incidents that are outside the scope of team responsibilities to higher-level support groups within Amadeus or to external service providers
• Apply proactive problem management and anticipate potential incidents
• Document errors and resolutions related to Airport IT solutions
• Create and update support documentation
• Work with the customer service design team to develop new support models and implement new customers
• Deliver training of Airport IT solutions to customers, business partners, and colleagues

• Degree in IT or Computer Science and/or relevant work experience.
• Certification in IT Systems and ITIL Fundamentals is a plus.
• Strong command of spoken and written English. Other languages are beneficial.
• Structured and clear written and verbal communication
• Flexibility to work multiple projects simultaneously and adjust to changing requirements.
• Flexibility and desire to work in multicultural environment
• Availability to work in midshift, weekends, and holidays as part of a global follow the sun support team.

• Windows server operating systems. Linux is a plus.
• Virtual machine solutions such as VMware, Citrix.
• Machine duplication and imaging.
• Remote management and deployment software. Altiris is a plus.
• Networks assessment, and troubleshooting.
• Databases and database engines. SQL and Splunk are a plus.
• Understanding of application server technologies, e.g. IIS, Tomcat, JBoss.
• Creating jobs and scripts.
• Training delivery experience.