Job Description

: Airport Manager

Location : Singapore

Position Overview:

We are seeking an experienced Airport Manager to oversee the efficient and safe operations for our client\'s airline. The Airport Manager will play a critical role in ensuring seamless passenger experiences, adherence to safety and security protocols, and optimal resource management. This position requires strong leadership skills, exceptional organizational abilities, and a keen eye for detail.

Key Responsibilities:

Operational Excellence:

Manage and coordinate all aspects of airline operations, including check-in, boarding, baggage handling, and ground operations.

Ensure timely departure and arrival of flights by closely monitoring flight schedules and gate assignments.

Customer Service:

Provide outstanding customer service to passengers, addressing inquiries, concerns, and feedback in a professional and courteous manner.

Handle customer complaints effectively and take necessary actions to improve the overall passenger experience.

Safety and Security:

Uphold strict adherence to safety and security regulations and the airline\'s policies.

Collaborate with airport security personnel to create a secure environment for passengers, staff, and assets.

Team Leadership:

Lead and manage a team of airport staff, including check-in agents, ground handlers, and customer service representatives.

Provide training, mentorship, and support to ensure staff members perform at their best.

Resource Management:

Effectively allocate and manage airport resources, including facilities, equipment, and personnel.

Liaise with vendors, contractors, and service providers to optimize airport operations.

Financial Oversight:

Participate in budget planning and manage financial resources allocated for airport operations.

Monitor expenses, revenue, and financial performance, making adjustments as needed to meet targets.

Regulatory Compliance:

Stay updated with aviation regulations and industry standards to ensure ongoing compliance.

Liaise with regulatory authorities to maintain required certifications and permits.

Emergency Response and Crisis Management:

Develop and implement comprehensive emergency response plans to handle various scenarios effectively.

Coordinate with relevant authorities, agencies, and internal departments during crises.

Aircraft Handling and Ramp Operations:

Manage aircraft parking, towing, fueling, and loading/unloading operations.

Ensure safe and efficient movement of aircraft on the apron and ramp areas.

Collaboration and Communication:

Foster strong communication and collaboration with various internal departments and external stakeholders, including airport authorities and other airlines.

Performance Metrics and Reporting:

Monitor key performance indicators (KPIs) related to airport operations and prepare regular reports for higher management.

Identify opportunities for continuous improvement and implement strategies to enhance efficiency.

Qualifications:

Bachelor\'s degree in Aviation Management, Business Administration, or related field (Master\'s preferred).

Proven experience in airport operations management, with 10 years of leadership experience in a similar role.

Strong knowledge of aviation regulations, safety protocols, and industry best practices.

Excellent leadership, communication, and interpersonal skills.

Ability to manage complex operations in a fast-paced environment.

Proficiency in MS Office Suite and airport management software.

Exceptional problem-solving abilities and decision-making skills.

If you are a dedicated and results-driven professional with a passion for aviation, customer service, and operational excellence, we invite you to apply for the position of Airport Manager. Join our team and contribute to the success of one of the industry\'s leading airlines.

Aviation Indeed