Job Description

Abbott is a global healthcare leader, creating breakthrough science to improve people\'s health. We\'re always looking towards the future, anticipating changes in medical science and technology.

We\'re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott\'s diagnostics instruments, providing lab results for millions of people.

Primary Overview:

• Manage sales and customer relationships within existing Abbott accounts/customers to drive ongoing business profitability, customer satisfaction and retention.
• Drive value creation and to deliver outstanding day-to-day customer support to existing customers in allocated territory, enabling them to achieve their strategic priorities and drive efficiencies with our products (Alinity; AlinIQ)

Major Responsibilities:

Account Management

• Develop and execute account management plans/tactics to grow existing business, selling solutions and upgrading service contracts
• Act as main point of contact to support Abbott customers across all aspects of their business and handling any product issue or support requests as the product/solution expert
• Support implementation transition for new start ups, own post sales customer support activities and drive overall health system operations optimization.
• Support renewal of existing business, working closely with enterprise account team

Account Growth

• Own and execute account strategy to expand Abbott\'s business and assist customers with growing their business.
• Understand customers\' future needs, identify new opportunities that offer additional value, and become a trusted advisor improving customer satisfaction.
• Assess utilization and inefficiencies on instruments and adding solutions, working with customer to maximize capabilities

Customer Loyalty and Management

• Create ongoing value that results in customer renewal, generation of additional business, and establishing strong brand loyalty
• Consult with customer to improve operations and deliver insights
• Develop strong relationships with key account stakeholders and continuously demonstrate the value of our products and solutions

Responsibilities:

• Bachelor\'s Degree in Biomedical Engineering/Life Sciences or other related Science/Engineering discipline preferred
• Min 6 years of experience in key account management/sales or technical application/service in diagnostics/life sciences industry
• Candidates with background in hospital or laboratory application/engineering are preferred
• Good understanding of performance metrics in hospital or laboratory settings
• Strong stakeholder management, communication skills
• Good problem solving, prioritization and negotiation skills
• Service and customer oriented individual

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. -

Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

We are here for the people we serve in their pursuit of healthy lives. This has been the way of Abbott for more than a century-passionately and thoughtfully translating science into lasting contributions to health.

Our products encircle life, from newborns to aging adults, from nutrition and diagnostics through medical care and pharmaceutical therapy.

Additional Company Information

Registration No.

197000079Z

Company Size

201 - 500 Employees

Average Processing Time

30 days

Industry

BioTechnology/Pharmaceutical/Clinical research

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