Job Description

Company Description

You\'re talented and adaptable. That\'s why you\'ll fit in.

As well as discovering, mining and processing many of the essential raw materials that enable, support and enhance modern life, our global business is involved in selling and marketing products - copper, platinum and other precious metals, iron ore, coal, nickel and diamonds. Through our Marketing Business, we are able to offer innovative solutions to meet our customers\' specific challenges. This includes physical products, logistics and technical support, as well as pricing and financing solutions.

The purpose of Marketing Information Management (IM) is to enable the delivery of business processes, compliance, controls and decision support through the deployment, support and maintenance of Marketing wide front, middle and back office technology applications and infrastructure in order to support the ambition of the business unit to achieve $750m in EBIT by 2023.



PURPOSE

Support the smooth running and maintenance of the Freight/Commodity risk management systems service (CTRM) in London and other worldwide centers providing exceptional support to the business.

KEY TASKS

Performance & Delivery

Monitor for, triage and respond to incoming support cases within the Support Team\'s target response time

Service support cases in a timely manner and in accordance to documented departmental processes

Consistently support high value service results and contribute to service improvement plans

Actively grow personal mastery of Anglo system\'s implementation of the trade lifecycle and bring that mastery to bear in successfully resolving support cases.

Demonstrate drive for servicing cases, customers, problem root cause analysis and case resolution

Seek to enhance to business performance by contributing to the alignment between business processes and the CTRM system working in conjunction with business process owners and IM Marketing colleagues.

Contribute a reliable, flexible, enthusiastic and team orientated approach to meeting the departmental goals

Assist in maintaining the department\'s knowledge base library

Contribute to the development and adoption of best practice with colleagues and customers

Contribute to service introduction and deployment including developing and executing test scenarios

Qualifications

• A Degree in BSc in Computer Science or similar discipline.

Knowledge and Experience:

• Proficiency in English both verbal and written.
• Any of trading domain knowledge, market/credit risk, back office/ERP integration experience desirable
• Understand required portfolio outputs and how own work contributes
• Make recommendations on how to improve required work outputs
• Independent problem-solver using own initiative to resolve issues.
• As this is a customer facing role, an approachable, calm disposition is desired

Additional Information

Who We Are

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

As a responsible miner - of diamonds (through De Beers), copper, platinum and other precious metals, iron ore, coal and nickel - we are the custodians of what are precious natural resources. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people\'s lives.

What We Offer

• Competitive salary and benefits package
• Amazing opportunities for learning and growth - from technical training to leadership programs, we bring out the best in our people
• We\'re a large, successful multinational company and there are plenty of opportunities internally to move onwards and upwards too

Inclusion and Diversity

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

How To Apply

To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

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Anglo American