Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

Support Credit Card fee income and customer retention related initiatives

Analyse Credit Card fees portfolio for insights and business opportunities.

Perform fees related system enhancements and testing where required

Work with various stakeholders such as customer centre, technology, operations and analytics to develop, enhance and implement customer journeys relating to fees

Design, implement, track and fulfil marketing campaigns and initiatives for customer retention and fees

Analyse and track financials to ensure delivery against targets. Based on data, provide recommendations on how the process can be improved.

Investigate and respond to customer queries or issues pertaining to fees and retention

Participate in ad-hoc projects as assigned.

Requirements

Bachelor Degree with a minimum of 3 years of working experience in the Credit Cards / Banking Industry is preferred

Sound knowledge of card products, processes and operations

Driven, consistently meeting expectations and resourceful

Good appreciation of financial market trends

Strong negotiation and interpersonal skills

Independent and self motivated

Strong communication and presentation skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.