Job Description

Job Summary Retail Operations creates the tools and programs that empower our teams to provide a one-of-a-kind, only at Apple experience. We do this by obsessing over the employee and customer intera Job Summary Retail Operations creates the tools and programs that empower our teams to provide a one-of-a-kind, only at Apple experience. We do this by obsessing over the employee and customer interaction, and implementing buying options that set the bar for market and our partners. The APAC Commercial Programs team collaborates with partners across Apple to develop, launch and operate localized global programs that optimize customer experience and drive commercial performance. It identifies program opportunities based on market landscape, customer feedback and commercial partner input. Key Cross-Functional partners include Ownership Operations, Retail Engagement and Marketing, Apple Online Store, Retail Fulfillment Operations, and Retail Technology. Key Qualifications Proven track record delivering consumer-facing programs that have a great customer experience while delivering strong business results Expert knowledge of the retail industry, commerce, and financial services Partner management experience and expertise Proven ability to prioritize, plan, and execute strategies, programs and projects successfully Demonstrated ability to analyze data and information, identify trends and problem statements to support the development of innovative solutions and strategies Dedication to identifying and communicating innovative ideas in a way that gains consensus and builds partnership Description The APAC Monthly Payments Program Manager is responsible for managing select monthly payment programs within the APAC region and to stitch these across Apple to ensure smooth, consistent performance of our consumer facing monthly payment offerings. This requires supporting the day-to-day execution of program activities, including marketing, customer experience issues, process improvement and co-ordination with Apple's financing partners across APAC. One of the key elements of the roll is to identify program enhancements (including capital investment opportunities) based on the respective local landscape, purchasing trends and Apple's strategy. The successful candidate will also need to drive regional financing program performance through analysis and partnership with Apple Retail Stores and Apple Online Store business teams. This roll will also rely on close partnership with Apple Financial Services in Cupertino, California, who will assist in setting partner strategy, project prioritization and contract negotiation with major financing partners. The role also requires direct management of program operational elements such as issue escalation, new product introduction readiness and pricing management. Education Bachelor's degree in relevant field (MBA a plus)