Job Description

Are you a high-performing, seasoned Technology Manager with experience with digitizing the Restaurant business (app & payment) across APAC? If so, this could be the career opportunity for you !!Digital has definitely introduced a new way of elevating customer experience, as well as improve operational processes, becoming a key factor in determining opportunities for optimization and growth.The Firm is looking for a highly effective collaborator, with deep expertise in restaurant technology solutions, to lead the regional codification, adoption and governance of technology standards to enable the accelerated adoption of technology for more efficient and effective restaurant operations in APAC.The scope of this role covers solutions across Point of Sale, Back of House (Cash, Labour, Inventory, Ordering) Management, Kitchen and Production Management, Digital Routines and IoT.The Asia region is a growth engine for the Firm globally and includes 18 countries with more than 40,000 employees. It has a wide range of maturity levels when it comes to the use of technology to drive restaurant operations.You will be an trusted digital value partner for APAC operations and will upskill our business further to world-class restaurant tech capabilities.APAC Technology Manager (Digital Transformation, Restaurant Franchise) \xe2\x80\x93 permCodifying and Maintenance of Technical Standards (30%)

• Partner with the regional Operations, Development and Technology teams to capture and codify existing features and functionality into standards, and identify opportunities for future standards;
• Partner with the global technology standards team to ensure regional needs are incorporated into global standards, and vice versa;
• Partner with key vendors to identify gaps to standards that they need to address, as well as opportunities to adopt new standards from their solution set which will drive improvements in restaurant operations;
• Develop a framework of standards anchored to maturity levels, with the aim of ensuring meet minimum standards but have a path to move up the maturity levels to be best-in-class;
• Partner with the cybersecurity team to ensure that restaurant technology standards are aligned with global security standards;
• Act as a subject matter expert for franchisees in relation to the meaning and interpretation of standards;
• Constantly review and update standards to ensure that a culture of continuous improvement exists within the region.

Partnering & Evangelizing (50%)

• Communicate and drive adoption of technology standards through active collaboration through a variety of channels (playbooks, summits, 1:1 relationships, meetings, etc.);
• Be subject matter expert (advisor and consultant) in relation to helping them advance the adoption of standards;
• Drive innovation by incubating the testing of new standards, and ensuring that innovations which are created in one market are rapidly codified and shared with other markets to drive adoption;
• Lead and develop a culture of best practice sharing in the region to constantly improve the base levels of digital adoption in operations.

Governance (20%)

• Develop a reporting regime to capture markets level of adherence to standards, and partner with franchisees to elevate adherence market by market;
• Define metrics to track adoption progress and standards maturity for executive leadership;
• Identify gaps and conflicts in markets adherence to standards and make recommendations to address them;
• Support the adoption of security standards by ensuring the Business are aware of the standards, and facilitating the strengthening of the relationship
• Shepherd standards changes through a formal governance process;
• Review recommended vendor solutions adherence to standards, and where gaps exist make recommendations to address them;

In return for this excellent career opportunity, we ask that you have the following:

• Bachelor\'s degree in Technology, Business Administration or related field, or equivalent practical experience.
• Tech savvy and business focused \xe2\x80\x93 able to identify practical technological solutions to operational business issues;
• Relevant Restaurant Franchise management experience in Operations or Technology function, preferably in the area of process, standards or execution;
• Relevant experience in a multi-franchise environment
• Experience in running programs which run over extended periods of time and with multiple stakeholders;
• Strong communicator who can explain complex technical concepts to both executives and business stakeholders in a digestible fashion
• Experience developing effective, pragmatic standards frameworks;
• Ability to bridge gaps of understanding between business and technical partners
• Outstanding analytical and problem-solving skills
• Passionate self-motivator that thrives on results;
• Innovative mindset, able to identify opportunities and solutions in a constraint based environment;
• Highly developed collaboration and organizational skills;
• Excellent verbal and written communication, interpersonal and presentation skills.
• Demonstrated experience of using soft skills and relationship for influencing multiple stakeholders;
• Ability to succeed in a fast-paced environment, deliver high quality performance on multiple, simultaneous strategic, value-added tasks and priorities

If this speaks to you and you are ready for a new challenge, please send your Resume in MS word format to
Contact me on LinkedIn -Even if you are not interested, you can still park your CV with us for other IT positions or forward this Advertisement to your counterparts with the relevant IT experiences I am looking for.We Seek to:

• Understand your personal circumstances, needs and ideals
• Present your credentials to our clients only with your permission
• Strategize and consult with you

Your application will be kept with the strictest of confidence.
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