App Support Engineer J45274

Tanjong Pagar, Singapore, Singapore

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As a leading software company, we are looking for IT Supports to join our team to provide support on our web application solutions to our clients!

Responsibilities:

Provide technical support and assistance to clients via various channels (email, phone, chat, etc)
Troubleshoot software issues reported by clients, resolve them effectively, and provide timely updates on the status of ongoing support cases
Utilize support ticketing systems to track and manage support cases, ensuring accurate and up-to-date information
Act as a liaison between clients and internal teams to ensure effective communication and issue resolution

Requirements:

Diploma or Degree in Computer Science, IT or equivalent
1 year of working experience in IT support role
Knowledge in HTML and Java
Customer-centric mindset with a focus on delivering exceptional support experiences

Good to have:

Domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous
Experience in supporting fintech related software applications is a plus

Yeo Jian Qiang (Jay) - Outsourcing Team
ScienTec Consulting Pte Ltd - 11C5781

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