Application Engineering Technician
Singapore, Singapore
Job Description
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Role Purpose
- To provide technical advice and guidance on the product and service capabilities of James Walker\xe2\x80\x99s broad product range ensuring a internal and external stakeholders and customers are supported effectively.
- To provide customer site support for product and equipment measurement for the purpose of part identification and/or creation.
- To provide support to local operations on routine inspection of products.
- To assist and train Internal Sales Representatives in the interpretation of customers\xe2\x80\x99 requirements, and in the selection of the most appropriate product to satisfy these requirements.
- To ensure that where there is a choice of suitable technical solutions, products, or route to manufacture, the most appropriate solution balancing operational and commercial aspects for the particular circumstances are selected.
- To clearly understand when more detailed technical support is required, and to seek assistance from the most appropriate \xe2\x80\x9cTechnically Competent\xe2\x80\x9d member of the MBU\xe2\x80\x99s technical teams to resolve the query.
- To ensure that any systems and processes associated with the role comply with both Company policy and relevant legislation.
- To make product and material selection recommendations based upon:
- Published Literature.
- Knowledge and experience gained and through targeted product training.
- To give, and where necessary, seek advice on manufacture capability.
- To recognize and interpret International, National, Customer and Company specifications.
- To provide guidance such that Customer Support Centre colleagues understand and observe all applicable Company technical, quality product liability policies, rules and procedures, and to set a good personal example in their observance.
- To provide site support at customer premises for the identification of parts.
- To create drawings of gaskets to allow creation of parts and manufacture thereof.
- Carry out routine inspection activities, including dimensional, material identification and preparation of data for certification.
- Facilitate and support customer product concern investigation.
- Diploma/Accredited certificated qualification in science or Engineering discipline.
- Ability to communicate effectively with people at all levels, face to face, in writing and over the telephone, particularly customers about product applications and mechanical equipment at a technical level.
- Attention to detail and Hands on Engineering Skills.
- Ability to read drawings and produce rough outline sketches.
- Good IT skills.
- Ability to be flexible and adaptable to meet business needs, customer needs and changes in processes.
- Ability to work unsupervised and within a team.
- Experience of working in an engineering environment, where specifying parts to drawings or assemblies has been a part of the role.
- Experience in the sealing industry and in using inspection equipment.
- Use of CAD software packages.
- Working in or with downstream oil and gas industry (E.g., refineries).
- Ability to start work soon is preferred.
- Hands on engineering skills.
- Minimum 5 to 8 years\' experience in similar capacity of a global company within industrial engineering or Oil & Gas industry (E.g., refineries).
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Job Detail
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Job IdJD1293004
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned