Application Support Engineer (l2/l3)

Singapore, Singapore

Job Description


Responsibilities

  • Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.
  • Responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system.
  • Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks.
  • Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
  • Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity.
  • Defect fixes and resiliency related improvements
  • Perform Application and DB scripts deployment
  • Assist in training new Staff as well as customers on the technical side of the system and functionalities.
  • Assist in investigation (L3 support) for user reported issues
  • Able to write and comprehend complex SQL and Automation scripts
  • Develop mitigating and/or preventive solutions.
Requirements
  • Diploma/Bachelor\'s degree in computer science or other highly technical, scientific discipline
  • 5-7 yrs of Technical / Application Support experience on multi technology platforms
  • ITIL v3/v4 certification and strong service oriented experience / background preferred.
  • Experience in IT Service Operations preferred.
  • Strong knowledge and at least 5 years experience in C#.NET.
  • Strong knowledge and at least 5 years experience in SQL Server.
  • Strong Knowledge in Web based Programming.
  • Strong Knowledge and understanding of IT industry environment and business needs.
  • Proven experience supporting Web / Mobile / Client based applications
Shortlisted candidates will be offered a 1 Year Agency Contract employment

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Job Detail

  • Job Id
    JD1374576
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned