Job Description

Position Overview

Role & Responsibilities

• Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.
• The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system.
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks.
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity.
• Defect fixes and resiliency related improvements
• Perform Application and DB scripts deployment
• Assist in training new Staff as well as customers on the technical side of the system and functionalities.
• Assist in investigation (L3 support) for user reported issues
• Able to write and comprehend complex SQL and Automation scripts
• Develop mitigating and/or preventive solutions.
• 2 shifts, 8am to 5pm and 1:30pm to 10:30pm

Requirements

• Diploma/Bachelor\'s degree in computer science or other highly technical, scientific discipline
• 5-7 yrs of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience / background preferred.
• Experience in IT Service Operations preferred.
• Strong knowledge and at least 5 years experience in C#.NET.
• Strong knowledge and at least 5 years experience in SQL Server.
• Strong Knowledge in Web based Programming.
• Strong Knowledge and understanding of IT industry environment and business needs.
• Proven experience supporting Web / Mobile / Client based applications

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