Job Description

Application Support Specialist

Company: Jeppesen Asia Pacific Pte Ltd.

Job ID: 00000370262

Date Posted: 2023-07-18

Location: SGP - Singapore, Singapore

Qualifications:

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We\xe2\x80\x99re committed to fostering an environment for every teammate that\xe2\x80\x99s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Digital Solutions & Analytics is seeking an Application Support Specialist based in Singapore. As an Application Support Specialist, you will spend a significant part of your time to support Jeppesen Crew Systems. You will be the main voice for customers within Jeppesen for product improvement and bringing more values to the customers. Your main responsibilities will cover following areas:

Support crew resource management software targeted to the aviation sector

Manage incidents (bug, question or change request) arising from the airlines.

Collaboration with product development team, service account team to protect Service Level Agreement (SLA).

Troubleshoot our world-leading software solutions and analyze code to assist the client\xe2\x80\x99s support team in finding solutions and workarounds to problems.

Provide suggestions for improvement on business processes.

Implement improvements to better align client systems.

Implement Change Requests when required.

Occasionally travel to visit customers primarily within APAC region.

Basic Qualifications (Required Skills/Experience):

Bachelor\'s degree or higher in Computer Science, Computer Engineering, Information System, Information Technology, Mathematics, or equivalent.

4+ years of experience in information technology or software technical support

At least 2 years of experience effectively working in a Linux/Unix environment

3+ years of experience knowledge of programming languages, such as Python, Java, C++ or similar.

Excellent verbal and written communications skills in English

Preferred Qualifications (Education/Experience):

Experience within airline operations or aerospace industry

Experience working with cross functional teams in global organization(s)

Familiar with the Crew & Ops portfolio and products

Good Knowledge of Linux, UGE, Mercurial/GIT, Exceed TurboX, Jboss/Wildfly

Analytical, Troubleshooter, Problem Solver and ability to reverse engineer

Ability to influence customer and others

Relocation:
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Other job-related information:

Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.

Boeing is the world\'s largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation: No relocation available

Export Control Requirement: Not an export control position

Safety Sensitive: This is not a safety sensitive position

Contingent Upon Award Program This position is not contingent upon program award

Experience Level: Individual Contributor - 3

Job Type: Regular

Job Code: BA40I3 (BA1)

Boeing