Job Description

KONE Service Business enables sustainable customer success by maintaining and modernizing elevators, escalators and automatic doors and delivers the best People Flow\xe2\x84\xa2 experience. Our ability to differentiate in the eyes of the customer makes our KONE Service Business unique. The drivers that make us unique are: In service business, our people make a difference; Value for customers is considered in everything we do; Digital and technology create value for our customers and enable our teams to deliver quality service; Leveraging our decentralized organization for excellent customer service, and fast scaling through strong global.At KONE Service Business, we are transforming the way we deliver maintenance. With this transformation, we are moving our maintenance operations into a dynamic, data driven model supported by innovative technician tools and taking the next step in delivering maintenance services in a smarter and more sustainable manner, with better customer & technician experience.To manage this transformation, we are now looking for a passionateDeployment Managerto join our Area Service leadership team. In this exciting new role, you will plan, oversee, and lead the deployments happening in our country units and work directly in close collaboration with frontline and area stakeholders. The goal is to drive a timely deployment of service-related project such as dynamic maintenance planning or field service management (FSM) and related change across frontlines to reach a significant impact visible on KONE level.

• The location of the role is negotiable being most preferably Singapore, Malaysia, India, Dubai.
• Willingness and ability to travel 40-60% of working time is needed for the role.

Key responsibilities as a Deployment Manager:

• Work closely with group teams /FL/countries at the deployment design stage.
• Support the frontlines to establish detailed deployment roadmaps.
• Support the execution of transformation as a change leader and by being integral part of the country deployment teams.
• Being a bridge between the global teams and frontline needs.
• Enable the frontlines teams to quickly realize the expected benefits in terms of productivity and customer satisfaction.
• Report program status regularly to the stakeholders and leadership team.

To succeed in this role, we hope you to have:

• Background and hands-on understanding of service operations.
• Persistence and preferably previous track record in driving change\xe2\x80\x8b either on a frontline, area and/or global level.
• Ability to influence people and develop long lasting collaboration with project team members and frontlines.
• Analytical thinking style and proactive solution-oriented mindset.
• Excellent communications and presentation skills and ability to discuss with local senior leadership.
• Willingness/ability to travel ~40-60 % of working time.

Ready to join our flow?

• In this role, you will be in a key position in moving our service operations into a dynamic data driven model globally and drive this change together with your area and frontline teams and colleagues.

If you see yourself as someone who would succeed in this role and wish to join us in achieving new heights with dynamic maintenance planning transformation, don\xc2\xb4t hesitate to send your application already today!Please send your application via our Careers-site , 2024.#LI-RJ1At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on

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