Area Lead, Outsourcing

Singapore, Singapore

Job Description


Job Requirements * Degree/Diploma in any field of studies * Good customer service and communication skills * Experience in managing manpower operations an added advantage

Job Requirements

  • Degree/Diploma in any field of studies
  • Good customer service and communication skills
  • Experience in managing manpower operations an added advantage
This is an Internal/In-house, 1-year (convertible to permanent) full-time career opportunity position with Adecco.

Working Location: Central Area, Orchard / Client\'s Premises

Job Responsibilities

Recruitment
  • Pro-active and creative candidate sourcing
  • Effective screening and assessment of candidates to contribute to full placement rate
  • Coordinate interview logistics where appropriate
  • Offer management
Client Management
  • Periodic operational reviews with key stakeholders
  • Relationship building with key stakeholders Associate Management
  • Conducts induction / briefing / Onsite Coaching
  • Tracking & Issuance of work tools e.g. uniforms & handsets
  • Performance review and disciplinary matters
  • Execute associate retention and welfare activities
  • Respond and manage associate queries pertaining to employment
Operations Management
  • Single contact point for promoters and retailers
  • Better flow of communication and information update on specific channels (i.e. Promotions, new contact point-in-store, other ad-hoc information)
  • Support manpower planning
  • Manage deployment (roll call, standby activation)
  • On-site field management
  • Provide guidance and instructions to both Full-Timers and Part-Timers
  • Ensure smooth running of roadshow / event operations and timely dissemination of work information
  • Conduct site visits
  • Perform on-site training as required
  • First point of escalation and incident reporting for events
  • Maintain effective communication with Client and channel partners / retailers
  • Facilitate instant and accurate exchange and transfer of information with clients and associates
  • Ensure compliance with SOPs
  • Drives continuous improvement process
  • Manage day-to-day Promoter matters and enquiries
  • Reporting
o Gather and share market intelligence to support development of new services

o Drives field data collection

o Ensure compliance with company policies and legislative requirements

Duncan Chew

EA License No: 91C2918

Adecco

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Job Detail

  • Job Id
    JD1353799
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned