Job Description

Operations Oversight

Supervise and ensure smooth daily operations across multiple stalls/outlets. Maintain consistency in service, food quality, and hygiene standards. Conduct regular audits on cleanliness, safety, and compliance with

SFA regulations

.

Staff Management & Support

Plan and manage staff schedules, ensuring adequate manpower coverage. Step in to cover operations on staff off-days, including cashiering, drinks stall, or floor supervision when required. Train, motivate, and mentor staff to maintain service quality.

Performance & Reporting

Monitor stall performance, overall sales trends, labour cost, and daily operational KPIs. Identify areas of improvement and implement practical productivity initiatives (e.g., manpower scheduling, workflow efficiency, equipment use). Prepare and submit regular reports on outlet operations and performance to management.

Customer & Community Engagement

Handle customer feedback and resolve issues on the ground. Build rapport with stallholders, regular customers, and nearby community.

Business Support

Support new stall setups and assist with outlet openings when required. Coordinate with stallholders on menu rollouts, seasonal promotions, and community-driven campaigns. Ensure consistency in promotions, pricing, and operational standards across outlets.

Requirements

Prior experience in F&B operations, preferably in a coffeeshop or food court setup. Hands-on and flexible, willing to cover frontline roles when necessary. Familiarity with manpower scheduling,

SFA hygiene standards

, and basic cost control. Good interpersonal and problem-solving skills. Willingness to work shifts, weekends, and public holidays when required.

Salary & Benefits

Base Salary Range:

SGD 2,800 - 3,800 / month

(depending on experience and scope)*
Performance-based incentives (linked to outlet performance / rental collection targets) Staff meals provided Transport allowance (if covering multiple outlets) Uniform provided * Career growth opportunities within the group