Job Description

Job Responsibilities:

• The Host will take gentle care of all their guests from arrival until departure without imposing themselves on the guests.

• Provide a very personal, detailed, seamless service to guests. A host will take care of guests needs in a highly professional manner.

• To ensure nothing less than the best available presentation of the suites/apartments and public areas of the floors.

• Strive to create an atmosphere that makes a \xe2\x80\x98wow\xe2\x80\x99 impression on the guests.

• Receive and transmit messages to guest promptly.

• Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment and local events etc.

• Liaise with housekeeping, concierge, engineering, food and beverage to ensure a seamless experience for the residents.

• Maintain resident preference profiles and track their likes and dislikes

• Ensure the accuracies of residents\xe2\x80\x99 accounts, arrange and deliver payments.

• Handle and record guest comments and complaints, and refer issues to the manager when necessary.

• Perform all other Resident Service Associate functions

• The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

• A Diploma in Hospitality Management with at least 3 years of relevant experience in the hospitality industry
• Excellent communication and hospitality/ guest service skills
• Excellent command in English
• Confident, independent, presentable, impeccable grooming and professional appearance
• Detailed oriented and ability to work independently and a good team player
• Dynamic and self-motivated with excellent communications and public relations skills
• Able to work on shifts (including overnight shifts, public holidays or weekends)