Job Description

Scope of Function:Support and partner with the various Clusters Technology and IT on Service Quality, Strategic and Transformation activities and Safety and Soundness initiatives and remediation programs.Principle Responsibilities

• Perform qualification of initiatives which includes strategic initiatives, safety and soundness, cost and process optimization and translate them into requirements.
• Support Business and Tech Strategy and develop the business case for project and funding approvals.
• Collaborate with the Project team and support the Project Sponsor to meet critical deliverables of such initiatives.
• Ensure the effectiveness of the ongoing interlock with Tech to partner them to drive major activities that includes the following:
• Support and ensure the execution of Sector\'s major projects.
• Support and ensure execute Strategic and Tactical initiatives.
• Engage in financial discussions including budget planning, forecasting and infrastructure planning for new projects which includes estimation on green and recoveries which span across TI Services.
• Drive stability and resiliency by partnering with the TI, Production management and application development to ensure that CTI services meet the defined SLA\'s and the right level of infrastructure monitoring.
• Ensure the effectiveness of Service Management functions which includes Major CTI change interlocks, monitoring, performance, and capacity management.
• Partner with CTI teams and tech teams to drive Safety and Soundness which includes EOVS remediation, GEMS and VTM.

QualificationsSkills and Experience:

• > 10 years of working experience in technology industry
• Min 5 years of experience in supporting relevant products
• Experience in driving Strategic initiatives
• 7+ years of experience in Client Service Management
• Advanced skill level MS Excel, MS Access, MS PowerPoint and other Data Analysis tools.
• Strong Presentation skills in MS PowerPoint
• Exposure to technology industry
• Experience in Technology, Finance and Business Management
• Broad knowledge of other functional and technical areas
• Strong interpersonal Skills and managing senior stakeholders both internal and external
• Experience of working with multi-disciplinary teams

Office Location / Address: 3 Changi Business Park CrescentJob Family Group:
TechnologyJob Family:
InfrastructureTime Type:
Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .View the " EEO is the Law " poster. View the EEO is the Law Supplement .View the EEO Policy Statement .View the Pay Transparency Posting

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