Job Description

The Assistant Audio Visual Manager assist to oversee all events audio visual requirement, ensuring a high level of quality and consistency in service delivery. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

What will I be doing?

As the Assistant Audio Visual Manager, you will be responsible for performing the following tasks to the highest standards:

• Attend to all matters related to audio visual matters during shift.
• Responsible for all external and internal AV set ups and dismantling.
• To supervise and assist to guide the team on coordination of AV operations of the hotel and client requirements during and pre-con/ directive meetings.
• Work with Audio Visual Manager on manpower planning and management needs.
• Conversant with emergency evacuation and fire procedures.
• Attend weekly event order meeting.
• Maintain a high Guest service focus by approaching your job with the Guests always in mind and being proactive to anticipate guest needs.
• Have a positive impact, taking initiative to resolve issues, always ensure clear communication with both Guests and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve personal performance.
• Maintain high team focus by supporting and guiding the team in the pursuit of team goals.
• Perform all duties and responsibilities in a manner that ensures safety and that of others in the workplace.
• Actively promote the services and facilities of the hotel to guests and suppliers of the hotel.
• Ensure proper handling and on-going maintenance of equipment throughout the department.
• Ensure compliance with Food & Beverage audit requirements.
• Seek guidance and support in order to ensure that all the standards are implemented and maintained at all times.
• Ensure the availability of AV equipment and suggests the best alternative in case of shortage.
• Report maintenance request to relevant department within the set procedure and follow up through appropriate channels.
• Ensure client feedback is communicated and acted upon internally and manage resolution of any issues with the client within 48 hours.
• Ensure a 100% consistency in Brand Service Standard delivery in all areas and reviews on a regular basis.
• Ensure the health, safety and well-being of guests and all team members.
• Understand relevant Occupational Health & Safety legislations and their implications on the operation of the department.
• Be familiar with all Risk management and emergency procedures of the hotel and fulfils duties accordingly.
• Upkeep excellent working relationships with team and all other team members of the hotel
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Assistant Audio Visual Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 3 to 4 years years of relevant experience in similar role.
• Knowledge of various audio visual systems and new AV technology available in the market.
• Strong organizational skills and ability to manage multiple events simultaneously.
• Good interpersonal and communication skills.
• Able to work under pressure and deal with stressful situations during busy periods.
• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision \xe2\x80\x9cto fill the earth with the light and warmth of hospitality\xe2\x80\x9d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton