Job Description

Reporting to the F&B Head of Department, or whoever he might delegate to, be part of the supervisory team responsible for the day-to-day activities in Banquet F&B to ensure smooth operations and customer satisfaction in alignment with established SOPs and values of the Hotel. Duties includes:

Responsibilities:

• Assist the F&B HOD and Senior AM in managing the key internal and external areas of the sub-units: Meetings & Events Operations, Restaurant & Banquet Services.

• Ensure the team provide and meet the specific demands & needs of meeting guests the moment they arrive in the hotel till the end of the meeting period.

• Ensure the team provides satisfactory experience when meeting at Changi Cove and/or dining at The White Olive for both corporate and leisure guests.

• Oversee the setting up, running of banquet and meeting spaces for FITs and Group guests at Changi Cove

• Coordinate with other departments to ensure smooth execution in operations of banquet, meeting and F&B operations

• Attends Banquet Event Order meeting with the Sales & Events Team

• Manage banquet and meeting orders and attend to any event needs

• Manage resources and equipment to meet any event needs

• Plan & manage the schedule and attend to any operational manpower situation

• Ensures that the room setup are accurate, timely and set according to BEO or as instructed.

• Ensures all meeting spaces are clean and all equipment (table, table setting, lighting, AV system) is in working condition.

• Provide AV support during meeting and events and conduct pre-event check

• Assists the F&B HOD to review, improve and execute SOPS and service standards

• Conduct training for other F&B Executives and Crew (Full Time, Part Time, Intern, Contract) to ensure that a high level of customer service is consistently maintained and exceed guests’ expectations

• Handle VIP guests

• Handle guests’ complaints and queries and ensure that issues are attended promptly and professionally

• Requests Casual Labour’s according to Event Order & Hotel Standard

• Any other additional duties assigned by Reporting Manager when necessary
  

• At least 2 years’ relevant experience in Hotel Industry
• Experience in operating and troubleshooting AV systems for banquet and events
• Team player and able to work independently
• Able to multitask and thrive in a fast paced environment
• Able to work shifts, weekends and public holidays