Job Description

Overview Offices Singapore
Job-type Full-Time
Industries
Salary SGD 5,500 - 6,500 /MonthWho you\'ll be working for -What requirements you\'ll need to be eligible

• Bachelor\xe2\x80\x99s degree in Hospitality, Business, or a related field.
• 3-5 years of experience in F&B operations, client experience, or hospitality within a luxury setting.
• Strong knowledge of high-end dining and F&B service standards.
• Experience in a customer-facing role, with a strong commitment to delivering an elevated client experience.
• Excellent interpersonal and communication skills, with a natural ability to connect with clients.
• Strong organizational and multitasking abilities to manage daily operations and event coordination.
• Proficient in Microsoft Office and CRM systems; knowledge of POS and F&B reservation systems is an advantage.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Professional, poised, and customer-oriented, with a passion for luxury service.
• Detail-oriented with a focus on enhancing every aspect of the client\xe2\x80\x99s experience.
• A team player with leadership potential, demonstrating integrity, empathy, and enthusiasm for client engagement.

What you\'ll be doing on the jobClient Experience Enhancement

• Support the creation of a luxury dining experience that reflects the brand\'s high standards and enhances customer satisfaction.
• Assist in designing and implementing client experience initiatives that align with the brand\xe2\x80\x99s vision, catering to VIP clients and special events.
• Develop personalized service touchpoints to create memorable dining experiences, from reservation to post-dining engagement.
• Actively seek and address customer feedback, using insights to continuously improve service quality and guest satisfaction.

Operations Management

• Oversee daily F&B operations to ensure smooth and efficient service, focusing on quality, consistency, and adherence to brand guidelines.
• Coordinate with kitchen, service, and support staff to maintain high standards in food quality, presentation, and timeliness.
• Assist in managing the seating layout, reservation flow, and event setups to ensure an optimal experience for all guests.
• Support inventory management, ensuring adequate supplies for seamless operations without compromising on luxury standards.

Staff Training & Development

• Collaborate with the Client Experience Manager to provide ongoing training and development for the F&B team, focusing on luxury service standards, menu knowledge, and client interaction.
• Conduct regular training sessions to reinforce brand values, hospitality techniques, and client relationship skills.
• Mentor staff on best practices in luxury dining, including etiquette, handling special requests, and personalizing service.

VIP & Client Relations

• Support the management of VIP client relationships, ensuring that regular and high-profile clients receive exceptional, tailored service.
• Assist in organizing exclusive events, tastings, and special occasions to deepen client engagement and loyalty.
• Maintain guest profiles with key preferences and special requests, coordinating with the team to provide seamless, personalized experiences.

Quality Assurance & Compliance

• Ensure F&B operations comply with health and safety standards, brand guidelines, and legal regulations.
• Conduct regular quality checks on food, beverages, and service delivery, identifying areas for improvement.
• Handle customer complaints promptly, resolving issues while maintaining brand integrity and client satisfaction.

Event Coordination & Special Initiatives

• Assist in planning and executing in-store or private F&B events, including brand launches, seasonal promotions, and partnership events.
• Coordinate with marketing and operations teams to ensure seamless integration of F&B offerings into brand initiatives.
• Manage logistics, setup, and breakdown of events, ensuring smooth execution and a luxury ambiance.

Reporting & Feedback Analysis

• Generate regular reports on client experience metrics, customer feedback, and operational efficiency.
• Analyze feedback and sales data to identify trends and develop action plans to enhance customer experience.
• Provide insights and recommendations to management on ways to elevate service quality and operational standards.

Consultant Contact Posted by: Racheal Lam
Phone:
Email:
Reg No: R1437410

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