Job Description

Overview and purpose of the position

This is a crucial role in managing and ensuring the smooth functions of the mortuary.

Accountabilities

Administrative Duties e.g. organising paperwork related to funeral services, permits etc.

Record Keeping and Documentation e.g. maintain accurate records for collection of deceased patient and body parts by Next-of-Kin (NOK).


Communication and Customer Services e.g. act as primary point of contact for NOK, collaborate with funeral support services to ensure arrangement are made in a dignified and compassionate manner.


Work with various functions to manage and review the feedback/incidents and ensure corrective action and necessary follow up.


Facility Management e.g. organise the mortuary to ensure it is clean and respectful environment for the grieving NOK.


Perform any other duties as assigned by Supervisor.


Effective control, tracking and monitoring of performance to minimise/mitigate disruptions caused by system.


Coordinate day-to-day operations and ensure adherence to policies and regulatory requirements.

Job Specification/Requirements

Diploma in any discipline.

Minimum 5 years of relevant working experience.


Proficient with Microsoft Office applications e.g. MS Words & Excel


Good written and verbal communication skills will be an advantage.


Good team player, able to work independently in a fast past and dynamic environment.


Effective time management is essential, proactive in getting things done in a timely manner.


Service oriented and customer focused.


Dynamic and motivated with keen interest in continuous improvements and work excellence.