Job Description

The staff is responsible for managing the assigned functions in General Services.

You will be responsible for the following:

Primary Responsibilities and Duties (80%)

Manages the operation and systems, as well as reviews and improvements of the functional units in OSS-General Services:

• Security Operation

• Ensure the clear administration of policy
• Management of service vendors performance in terms of maintenance, breakdown response and cost of service of the key systems (Card access, CCTV, Carpark, walkie talkie)
• Proper maintenance of the overall master key and process of key issuance, audit and changes.
• Review the various Code Black, feedback, ehor cases raised and recommend improvement and changes where necessary.
• Work closely with Queenstown NPC for the investigation and review of cases reported from AH and takes necessary and relevant actions to help the hospital in reducing them.
• Conduct of regular dialogue session with staff

• Fire Safety

• Oversee the maintenance of all fire safety works in the workplace
• Conduct checks with FSM within the premises and remove or cause to be removed any fire hazard that is found within the workplace
• Prepare and execute the Emergency Response Plan
• Prepare fire safety guidebooks
• Train, coordinate and supervise the Company Emergency Response Team for the premises in first-aid, fire-fighting and evacuation in the event of a fire or other related emergencies
• Co-ordinate and supervise the occupants within the premises in firefighting and in evacuation in the event of a fire or other related emergencies
• Organize campaigns, training courses, competitions, contests and other activities that will develop and maintain the interest of the occupants within the premises in establishing a fire-safe environment.

• Mail services

• Ensure service availability for courier, franking, receiving and sending of mails and sorting services.
• Work with departments to ensure smooth mail/document movement in/out and within hospital and departments.
• Manages the mailboxes issuances and updating of users

• Telecommunication

• Ensure the clear administration of the Handphone and Handphone Allowance policy.
• Manage the department handphones issued to support operational needs
• Supports the management need for Blackberry services.
• Management of the service vendor \'s performance in terms of maintenance performance and timely response
• Coordinate with telco operators to ensure prompt support for hospital telco needs (handphone, line services etc)
• Review and manage the telco resources to meet hospitals current and future development needs (extension numbers, ISDN trunk etc)
• Work with departments to review operational need and support (e.g call centre, PRD, clinics, wards etc)

• A/V Services

• Oversee AV project delivery, operate AV equipment as needed, and ensure on-time completion.
• Responsible for coordinating resources and the budget.
• Prepare room audits to verify that equipment runs at the optimum level
• Provide operation reports and project updates as requested.

• Mortuary Service

• Oversees the Mortuary office and the body/parts storage facilities.
• Ensure the availability of Death Registration Service
• Liaison with relevant ministry in establishing process and controls at Mortuary (e.g RBD, NEA, MOH)
• Ensure the policy and procedures are documented and staff working or supporting the work are briefed and carry out their duties diligently and correctly.
• Review with authorities and Medical Affairs on any query or clarification on the CCOD / Death Certificates

• Events

• Perform tasks such as finding and booking venues, liaising with clients and suppliers, handling logistics, managing risk and presenting post-event reports (if any)

• Photocopier

• Provide and support copier services for existing and new workplace

• Handles service feedback and review/improvement to the services.
• Review and propose new initiatives to improve the services.
• Ensure timely review of service/lease/licence contract terms and conditions and cost of services/contracts.
• Work with the various functions to manage and review the feedback / incidents and ensure corrective action and necessary follow up on discipline or workflow update is done

• Handles Staff Development and discipline.
• Timely completion of assigned projects within approved budget amount.
• To review training plan of direct staff
• Maintenance of respective functional unit\'s SOPs and documentations.

• Recognised Degree.
• Relevant working experience.
• Service oriented and customer focused.
• Good communication and interpersonal skills.
• Good analytical and process skills.

National University Health System