Job Description

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As an Assistant Director (IT Infrastructure & Network), you will plan, manage, administer, and secured information technology and business application systems to enhance the IT service delivery for scalability, availability, and security of our products & services and improve productivity, competitiveness, and responsiveness. You will be managing vendors and service level agreements of managed services.

Responsibilities: * Understand the digital transformation strategy, facilitate the adoption of cloud vision and innovative technologies in driving business goals.

• Responsible for the IT service of infrastructure, network, systems storage, backup, and wireless network in fulfilling business strategic goals as well as needs and meeting project deliverables together with vendor management;
• Manage and contribute to the IT enterprise architect, design, evaluation, and deployment of IT systems covering network equipment, IT services, software applications, messaging and collaboration technologies, etc
• Responsible for the smooth operations of all IT systems from desktop/laptop management, infrastructure, and networking, support to communication (LAN, WAN, email, etc.), anti-virus, database, backup & disaster recovery system, regulatory and security compliance;
• Responsible for managing day-to-day IT operations, including performance, integrity, and security; reporting service levels; tracking IT operational metrics, database (including planning, development, and troubleshooting); data integrity; and anti-virus/anti-spam protection. The second level is to troubleshoot network and systems infrastructure issues which are escalated by the support;

• Capacity planning to ensure enough server capacity for daily operations;
• Ensure IT infrastructure achieves an availability of at least 99.5% uptime a year;
• Perform system administrator (SA) tasks, including security, upgrading, and fine-tuning VMs;
• Review of logs
• Contribute to the development of IT strategies to align with the organizational strategies;
• Responsible for the administration of GB computer systems, including installing, testing, maintaining, and upgrading servers, e.g., firewalls, DNS, Azure, VMs, Databases, etc.
• Manage, maintain and optimize core IT systems and services, including Active Directory (AD), AD Connect, M365, VMware, Networking, Firewalls, Antivirus subscription, Desktops, Routers, Wireless Lan Controllers, Backup Servers, servers, patch management on-premise VM and Cloud Infrastructure.
• Responsible for contract and Vendor management and service level agreements.
• Ensure and manage security operations in compliance with guidelines.
• Knowledge of network security and operations security.

Qualifications:

• Degree in Computer Science or equivalent
• At least 7-10 years of relevant experience
• Proven track record in IT operations management, vendor management, and network architecture design and planning
• Experience in running infrastructure hands-on (from PC laptops, and M365 emails, to troubleshoot network, security, firewall, load balancer, wireless network, and office setup relocation for infrastructure)
• Experience in hybrid cloud platforms, contract and vendor management
• Ability to work independently, plan and provide a technical solution
• Ability to manage stakeholders and vendors
• Ability in the writing of technical specifications
• Good analytical skill, written and presentation skills
• Excellent interpersonal skills, a team player, motivator and a hands-on person

About Us:

An integral part of Singapore\xe2\x80\x99s \xe2\x80\x9cCity in a Garden\xe2\x80\x9d vision, Gardens by the Bay spans a total of 101 hectares of prime land at the heart of Singapore\xe2\x80\x99s new downtown \xe2\x80\x93 Marina Bay. Comprising three waterfront gardens \xe2\x80\x93 Bay South, Bay East and Bay Central \xe2\x80\x93 Gardens by the Bay will be a showcase of horticulture and garden artistry that will bring the world of plants to Singapore and present Singapore to the World. We have career opportunities for the following and we would like to invite suitably qualified candidates to join us.

Gardens by the Bay