Job Description

What the role is:The Licensing Team of the Licensing, Research and Charities branch looks into the operationalisation of the Healthcare Services Act and related regulations for healthcare services licensees. You will be actively involved in leading a team of officers in the management of enquiries and feedback on the licensing process. You will also be involved in the review and development of licensing related policies and processes, as well as stakeholder engagement.What you will be working on:You will be required to: \xe2\x80\xa2 Policy & Planning - Guide team to write clearly and concisely to support decision making, as well as to tailor writing to target audience, via setting out good practices and coaching. Guide team to identify new data needs/sources and establish processes with partners to enable sustainable data collection and reporting. Guide team to leverage data-backed insights to anticipate policy issues and monitor policy effectiveness. Guide team to identify problems/gaps and establish processes to enhance efficiency and customer satisfaction. \xe2\x80\xa2 Legal - Assess and apply the appropriate source of law and legal procedure to simple legal matters, and refer them to the appropriate team or department. Read and interpret legal documents and use adequate legal vocabulary to communicate on the subject, as well as liaise with other officers to the most appropriate sources of legal knowledge. Supervise and contribute to the accurate interpretation of the significance and implications of any change of laws, legal codes, court procedures, government regulation. \xe2\x80\xa2 Programme & Project Management - Provide timely and effective oversight and control of project implementation to ensure issues are promptly and adequately addressed for a smooth implementation and timeliness of project completion. Oversee upkeep of team morale and overall stakeholder relationships beyond the project. Guide team to manage complex projects successfully, which includes moulding project delivery to suit client styles and preferences, handling multi-agency and multi-agenda project team meetings, constructively managing conflicting views, and adeptly resolving project crisis. \xe2\x80\xa2 Service Delivery - Manage various stakeholder touchpoints, not limited to the escalation of difficult issues, gathering of feedback, identification of gaps in service delivery. \xe2\x80\xa2 Public Communications -Develop and implement engagement efforts, as well as partner and collaborate with all relevant internal and external stakeholders on the operationalisation of related regulations overseen by HRG.What we are looking for:

• Tertiary education in Communications, Pharmacy, Nursing, Allied Health or related fields preferred. \xe2\x80\xa2 At least two years of working experience in a healthcare setting \xe2\x80\xa2 Candidates with supervisory experience preferred \xe2\x80\xa2 Proactive and able to work independently and lead a team \xe2\x80\xa2 Possess good policy and report writing skills \xe2\x80\xa2 Possess good planning and analytical skills \xe2\x80\xa2 Able to think on your feet and work under pressure \xe2\x80\xa2 Able to listen and communicate effectively with stakeholders Ideal candidate should also possess the following key competencies: \xe2\x80\xa2 Thinking Clearly & Making Sound Judgements - Strong analytical and critical thinking abilities to support the crafting of sound policy recommendations; ability to grasp timelines, operating context and ground realities. \xe2\x80\xa2 Learning & Putting Skills into Action - Possesses the drive and curiosity to learn and apply new skills, knowledge and new ways of working. \xe2\x80\xa2 Improving & Innovating - Ability to seek continual improvements, and to innovate and experiment while managing the risks involved. \xe2\x80\xa2 Working Effectively with Stakeholders - Ability to mobilise and rally partners and stakeholders towards a collective purpose. As part of the shortlisting process for this role, candidates may be required to complete a medical declaration and/or undergo further assessment.

About Ministry of Health:The Ministry of Health\'s (MOH) vision is to champion a healthy nation with our people - to live well, live long and with peace of mind. As an open country constantly exposed to an interconnected world, Singapore faces complex issues in public healthcare. MOH constantly grapples with new challenges brought on by an increasingly globalised world, a rapidly ageing population and rising expectations. MOH\'s responses to these challenges include preventing and managing the outbreak of diseases such as SARS and Influenza A (H1N1), designing a healthcare system that delivers care in an integrated and effective manner, growing the capacity and capabilities within the sector, and managing healthcare inflation. As an MOH officer, you will be involved in formulating and implementing policies that guide Singapore\'s healthcare ecosystem. You will work alongside a team with varied skills and backgrounds, but with the common goals of (i) promoting good health and reducing illnesses; (ii) ensuring that Singaporeans have access to good and affordable healthcare; and (iii) pursuing medical excellence. Your work will have far-reaching impact on the health and lives of Singaporeans.

Ministry of Health