Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Assistant Facilities Manager

Work Dynamics

What this job involves:

The Assistant Facilities Manager will lead a team and vendor group to manage the tactical delivery for the assigned property/s and will be the on-site point of contact for the key stakeholders.

The responsibilities will include site budgets, accounting and finance, maintenance and operations, contract services, purchasing of materials, equipment & supplies, occupancy services and helpdesk. On occasion, this role may call for an amount of reception services work, supporting deliveries, visitors and vendors.

MAJOR RESPONSIBILITIES

People Management

• Develop and sustain a high-quality well motivated team of JLL regulars
• Ensure high staff morale, trust and work ethics
• Actively develop an environment supporting teamwork, co-operation and performance excellence within the team
• Assist in mentoring and enabling Training & Development of team members
• Undertake annual Performance Reviews and action Improvement Planning when necessary

Client/Stakeholder Engagement

• Deliver excellent customer service to meet on-site client\xe2\x80\x99s expectations
• Build and develop effective relationships with key stakeholders and be comfortable working across all levels
• Monitor procedures to ensure client\xe2\x80\x99s expectations are conveyed and worked upon
• Respond efficiently to escalations, providing timelines and timely feedback throughout the solutioning
• Maintain a regular series of stakeholder/governance meetings to quickly address needs and concerns

Procurement & Vendor Management

• Manage multiple vendors including hard and soft skills to deliver services on time and within budget
• Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices; \xe2\x80\x98Sourcing Strategy\xe2\x80\x99
• Undertake, with JLL Procurement, the Supplier Performance Reviews, retendering in a timely manner if continued poor performance cannot be resolved

Contracts Management

• Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics
• Monitor expiry of contracts and initiate re-procurement is needed
• Continually assess contracts to ensure best value delivered to the client

Finance Management

• Ensure that the site\xe2\x80\x99s financial operations are meeting targets and where not, escalate for support
• Assist and monitor financial processes to ensure account payable procedures are followed at all times
• Align operational reporting with finance timelines to ensure timeliness of process

Health & Safety Management

• Implement and manage safety procedures to ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations Management

• Implement Industry Best Practice operations
• Monitor to ensure all building procedures and performance measures are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met
• Seek ways to reduce costs and improve operational standards
• 24/7 emergency call support and site attendance is required

Risk Management

• Assist in the implementation and management of a property risk management program
• Support the implementation and monitoring of disaster recovering and business continuity plans
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle\xe2\x80\x99s business conduct by ensuring compliance with the firm\xe2\x80\x99s guidelines

Achieve Key Performance Indicators and Service Level Agreement targets.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Min. 3 years of experience in facilities, property management, hospitality or related field
• Experience of working in similar environment
• A demonstrable working knowledge of EHS and OSH requirements
• Knowledge of critical facilities, the assets and the maintenance procedures
• Experience of vendor management for specialized services
• An understanding of the basic technical aspects of the building infrastructure (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical systems, BMS system)
• Proven capacity to understand and interpret commercial contracts
• Strong budget management and financial analysis skills

Critical Competencies for Success

• Client Focus & Relationship Management
• Ease of interaction with a wide range of client staff
• Ability to manage conflict and achieve a balance between client and firm requirements
• Has a customer-oriented attitude
• Demonstrates proactive & professional approach to customer service
• Project Management & Organizational Skills
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis
• Problem Solving & Strategic Thinking
• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Demonstrated superior people management skills
• Ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships
• Strong communicator, both written and verbal
• Good presentation skills in both English & local language; also an active listener
• Passion for quality
• Has an eye for detail, ensuring the best delivery of services
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Agility \xe2\x80\x93 able to adapt to rapidly changing situations and to challenge the status quo
• Strongly goal-oriented \xe2\x80\x93 able to focus on meeting all performance targets
• Having a strong ethical outlook on business relationships and personnel management

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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