Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Scope:

Assistance Facilities Manager



Reporting Structure

Reports directly to Facilities Manager



Purpose of Role

The AFM serves as the primary liaison between client's stores, service vendors, and landlords to ensure seamless facility operations across the retail network. This role encompasses comprehensive maintenance scheduling, vendor coordination, and operational support to maintain optimal store environments while managing costs and compliance requirements.



Duties and Responsibilities



Principal Accountabilities



Maintenance Planning & Execution Develop and maintain the annual 52-week maintenance schedule for all planned maintenance activities, ensuring adherence to scheduled completion dates and optimal facility performance across all locations.



Service Operations Management Monitor and coordinate daily service operations through the Service Channel platform, managing work order flows from stores and tracking vendor completion status to ensure timely resolution of facility issues.



Technician & Vendor Coordination Oversee daily work scheduling for roving technicians by consolidating store work orders and coordinating repair activities between vendors, store managers, and landlords to minimize operational disruption.



Financial Management & Reporting Prepare cost estimates for repair work, maintain weekly cost summaries, and ensure all facility works remain within approved budgets while providing accurate financial reporting to the client management.



Stakeholder Communication Facilitate regular communication with the client management through weekly updates, monthly management meetings, and APAC regional meetings, ensuring transparency in facility operations and performance metrics.



Key Duties & Responsibilities

Daily Operations:

Monitor Service Channel for new work orders from stores and vendor completion updates.



Coordinate and assign daily work schedules for roving technicians.



Ensure prompt vendor follow-up on service channel work orders.



Maintain current status updates for all active work orders.



To be on-standby before and after store operational hours in case of Emergency (Call Centre)

Planning & Documentation:

Prepare comprehensive quotations for repair and maintenance work.

Maintain accurate asset lists for all store locations.

Coordinate with landlords to obtain monthly air conditioning service schedules and reports.

Ensure proper permit applications with landlords prior to work commencement

Meeting & Reporting Functions:

Prepare and participate in weekly update meetings with the client Facilities Management.

Conduct weekly Service Channel work order review meetings with the client stakeholders.

Contribute to monthly management meetings and APAC regional communications.

Generate weekly cost summary reports for management review

Compliance & Coordination:

Ensure all facility works comply with landlord requirements and building regulations.

Coordinate complex repair projects involving multiple stakeholders including vendors, store management, and property owners.

Complete additional ad-hoc assignments as delegated by management.

Assist the Authority on any initiatives implemented in the Premises (e.g. Smart Locker administrative processes, etc.,)

Assist with the programming of Video Wall contents and Welcome message for the LED strip, as required by the Authority.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.