Job Description

The A*STAR Graduate Academy (A*GA) plays a key role in nurturing and developing a steady pipeline of scientific talent to A*STAR and Singapore. Focused on talent attraction and development through scholarships and collaborative programmes with universities, schools and other stakeholders, A*GA augments Singapore's scientific workforce with very bright talent.
You will be part of the Information Management Team to drive digitalization initiatives, process improvements and be part of a cross-functional project team to implement a large-scale ERP replacement project.
Key Responsibilities
Business Process Improvement

• Work collaboratively across all units within A*GA to drive process improvement initiatives
• Develop and maintain process maps of "as is" business processes
• Develop business use case for areas identified for potential business process improvement
• Develop, plan, and facilitate business process improvement projects
• Organize and lead focus group discussions with business users to understand the business pain-points and user requirements
• Identify opportunities to apply digital transformation technologies, such as process automation tools (e.g. Power Automate, RPA etc.) to improve and optimise processes
• Deliver presentations and share project findings/outcomes to business stakeholders to review the progress periodically, evaluate the short-term and long-term results and address the gaps when necessary

Enterprise Resource Planning (ERP) Project

• Represent A*GA in the Enterprise Resource Planning (ERP) Project Team to contribute to the implementation of a large-scale ERP replacement project.
• Work with multiple parties which includes System Integrators, Software provider and A*GA business stakeholders to evaluate requirements, re-design business processes to streamline overall processes within the ERP solution
• Work closely with System Integrator and Software provider to design and implement the "to be" processes
• Validate the design specifications, conduct user acceptance test, develop training package and change management plans to enable smooth roll-out of the ERP
• Work closely with the data management team to support data migration
• Provide regular updates to stakeholders on the progress of the ERP project

Job Requirements
Experience

• Relevant experience in successfully implemented Business Process Improvement initiatives and IT systems
• Ability to work with teams from diverse background to analyse and identify business process challenges and formulate recommendations for process change
• Ability to conduct user research independently such as interviews, workshops, and surveys
• Ability to translate business needs into technological requirements and propose digital solutions to achieve the desired process outcomes
• Ability to operate independently, demonstrate creativity and outcome driven. Able to work with ambiguity
• Familiarity with automation technologies like RPA, low-code platform and workflow systems is a plus.
• Understanding of ERP systems and technology trends is preferred

Qualifications

• A university degree/postgraduate in Business/ Computer Science or other disciplines/certifications relevant to Process Improvement and Business Analysis
• Excellent communication, negotiation, conflict resolution and problem-solving skills
• Strong business acumen and demonstrates the ability to develop As-is & To-be process maps after understanding business requirements
• Highly organised, great attention to details and strong analytical skills to aid in planning and execution
• Able to work independently and collaborate well within teams

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.