Job Description

The Network Engineer will support daily network operations, implement solution in an enterprise network infrastructure and participate in network related audit activities. The candidate will be involved in project activities such as contributing to technical design, conduct Proof-of-Concepts (POCs), engineering & integration and acceptance testing & commissioning.

Scope

• Deploy, configure, monitor and manage of network devices including but not limited to Switches, Routers, Wireless Lan Controller (WLC), Wireless Access Points (WAP), Domain Name Servers (DNS)/Dynamic Host Configuration Protocol (DHCP)/IP Address Management (IPAM); DDI appliances, Voice Gateway, Voice Expressway Core, Call Manager, Aruba Clearpass, Cisco ISE, Cisco DNA Center and ensuring their smooth and reliable operation for fulfilling business objectives and processes.
• Provide 1st/2nd level network technical support, develop designs and customize solutions to meet business and/or users? requirements.
• Fulfilling of network related service request.
• Troubleshooting & resolving of network issue(s) and incident(s). Promptly update of issue or incident tickets, inform/liaise with users and conduct necessary escalation to the relevant parties (management and/or external vendors) when necessary.
• Manage / Work with external vendors to resolve escalated issues / incidents.
• Assisting in network related projects matters to meet projects? timelines and deliverables.
• Conducting of any software security and vulnerability patching on network devices.
• Participate / Support in network related audit(s), provision security audit artefacts and remediate audit findings within the stipulated timeline.
• After office hours? support will be required at times especially during network planned/unplanned outages and maintenance.
• Create and maintain documentation of network configuration, network diagram, mapping, processes, and service records.
• Take initiative to proactively discover and remediate deficiencies in network solutions, both deployed and in design phase.
• Participate in problem resolution and cause analysis.
• Drive efforts to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
• Assist in developing, implementing and maintaining policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the IT industry.
• Manage network assets, including maintenance of network component inventory and related documentation and technical specifications information.
• Monitor and test network performance and provide network performance statistics and reports.

Qualifications and Skills

• Relevant Diploma or Bachelor\'s Degree in Computer Engineering (or equivalent).
• Network certification (CCNA/CCNP) is mandatory.
• At least 5 years of strong knowledge with in-depth hands-on experience in core network technologies such as routing & switching, wireless and voice.
• Knowledge on LAN, WAN & Wireless, switching & routing technologies (such as VLAN, STP, OSPF, BGP, etc.), MPLS, IPv6, Multicast, L3VPN, DNS/DHCP is required.
• Knowledge and experience on SDN, Cloud & Network Automation will be an added advantage.
• Strong communications and written skills will be an added advantage.
• Excellent problem-solving skills in a multi-tasking, fast-paced and complex work environment.
• Ability to work as a team and independently with minimum supervision.
• At least 3 years of experience supporting network operations for above 1000 users.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.
Type of Employment : Full-Time
Work Location : Biopolis