Job Description

Assistant IT Manager

The Assistant IT Manager will be responsible for the smooth functioning of the Hotel\xe2\x80\x99s MIS department/section and its operations. He/she will advise program developments for users of front and heart of house. Together with the IT Manager, he/ she will co-ordinate and establish hardware maintenance programs, establish and able to apply procedures in case of system interruptions; ensure security of data storage, data protection and be able to conduct training of user equipment where required.

What is in it for you:

\xc2\xb7 Employee benefit card offering discounted rates in Accor worldwide

\xc2\xb7 Learning programs through our Academies

\xc2\xb7 Opportunity to develop your talent and grow within your property and across the world!

\xc2\xb7 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Software license

\xc2\xb7 To ensure that hotel has required software licenses for all IT and business applications

Users\xe2\x80\x99 Access Rights Management

\xc2\xb7 To ensure all systems are properly set-up with user rights according to the policies or according internal authorities granted for access to business applications and software usage. To create users rights for new employees and to timely delete resignees\xe2\x80\x99 user access rights.

Maintenance of Contract and SLA (Service Level Agreement)

\xc2\xb7 To ensure that all critical systems are established with a maintenance contract with a schedule SLA in place and fees are timely paid.

\xc2\xb7 To maintain a proper system of filing and archive of all documents.

\xc2\xb7 To exercise emergency procedures for the continuity of the Hotel\'s operations in the event of a system failure. Procedures should include various steps to be taken during the daytime, during the nights and on weekends and public holidays.

\xc2\xb7 Patch Management- to ensure that patch management policies and procedures are in place and properly documented.

\xc2\xb7 Capacity Management- to ensure that capacity management is properly carried out ant recorded.

\xc2\xb7 Manual and Operation Procedure- To ensure updating of manual operation files are being updated.

\xc2\xb7 Policy and Procedure \xe2\x80\x93 to constantly update the policy and procedure files for hotel management approval to proceed.

\xc2\xb7 Data Protection \xe2\x80\x93 To be a Data Protection Officer, ensure the hotel data is accountable for, related to all data protection regulations set by PDPA authority.

Accountability: Technical Responsibilities

\xc2\xb7 Assist IT Manager for the following job scope:

o To carry out the full scope of MIS Management in the Hotel, which including, but not limited to the following areas:

o To ensure hotel data is backup properly;

o Check all interfaces running normally;

o Check email messages, ensure smooth running;

o Check Servers disk space to ensure smooth running daily;

o Check the routers and firewall are in operative mode consistently and daily;

o To support IT users on relating to IT issues;

o Report to 3rd party or IT support vendors to rectify any problems, faults, ambiguity and fallacies that may arise from any of the MIS/IT systems;

o Monitor and ensure that no illegal access by illegitimate users, illegal copy of files and software;

o Assist any new software implementation for pc and servers;

o Involve in IT Projects implementation and Training;

o Involve in IT Policy and Procedure implementation;

o Involve in all IT audits related to the hotel;

o Assist with guests\xe2\x80\x99 complaints on Internet Access;

o Coach users of the systematic use of all applications and systems;

o Conduct regular check on PC viruses and update of definition files;

o Regularly sending reminders to users to update their viruses definition files;

o Assist with set-up of IT system whenever requested by HOD, Superior, event organizers, clients and guests;

o To be on 24hrs by 7 days standby support and be recalled to hotel to attend to MIS/IT problems on exigency situations;

o Ensure proper backup are done successfully daily;

o Ensure data restoration is successful, to be test at least twice a year.

o Maintain POS system and call accounting system runs smoothly;

o To recommend new system and improvise changes on the MIS systems of the hotel whenever necessary.

Your experience and skills include:

\xc2\xb7 Bachelor Degree in IT Management or Computing

\xc2\xb7 Experience min. 2 years in reputable hotel/property.

\xc2\xb7 At least have 3 years experience as MIS or IT related background.

Property Description:

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don\'t do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxation zone; not to happen the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor