Job Description

Company Description

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don\'t do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.



The Assistant IT Manager will be responsible for the smooth functioning of the Hotel\xe2\x80\x99s MIS department/section and its operations. He/she will advise program developments for users of front and heart of house. Together with the IT Manager, he/ she will co-ordinate and establish hardware maintenance programs, establish and able to apply procedures in case of system interruptions; ensure security of data storage, data protection and be able to conduct training of user equipment where required.

Software license

\xc2\xb7 To ensure that hotel has required software licenses for all IT and business applications

Users\xe2\x80\x99 Access Rights Management

\xc2\xb7 To ensure all systems are properly set-up with user rights according to the policies or according internal authorities granted for access to business applications and software usage. To create users rights for new employees and to timely delete resignees\xe2\x80\x99 user access rights.

Maintenance of Contract and SLA (Service Level Agreement)

\xc2\xb7 To ensure that all critical systems are established with a maintenance contract with a schedule SLA in place and fees are timely paid.

\xc2\xb7 To maintain a proper system of filing and archive of all documents.

\xc2\xb7 To exercise emergency procedures for the continuity of the Hotel\'s operations in the event of a system failure. Procedures should include various steps to be taken during the daytime, during the nights and on weekends and public holidays.

\xc2\xb7 Patch Management- to ensure that patch management policies and procedures are in place and properly documented.

\xc2\xb7 Capacity Management- to ensure that capacity management is properly carried out ant recorded.

\xc2\xb7 Manual and Operation Procedure- To ensure updating of manual operation files are being updated.

\xc2\xb7 Policy and Procedure \xe2\x80\x93 to constantly update the policy and procedure files for hotel management approval to proceed.

\xc2\xb7 Data Protection \xe2\x80\x93 To be a Data Protection Officer, ensure the hotel data is accountable for, related to all data protection regulations set by PDPA authority.

Accountability 2: Technical Responsibilities

Assist IT Manager for the following job scope:

\xc2\xb7 To carry out the full scope of MIS Management in the Hotel, which including, but not limited to the following areas:

- To ensure hotel data is backup properly;

- Check all interfaces running normally;

- Check email messages, ensure smooth running;

- Check Servers disk space to ensure smooth running daily;

- Check the routers and firewall are in operative mode consistently and daily;

- To support IT users on relating to IT issues;

- Report to 3rd party or IT support vendors to rectify any problems, faults, ambiguity and fallacies that may arise from any of the MIS/IT systems;

- Monitor and ensure that no illegal access by illegitimate users, illegal copy of files and software;

- Assist any new software implementation for pc and servers;

- Involve in IT Projects implementation and Training;

- Involve in IT Policy and Procedure implementation;

- Involve in all IT audits related to the hotel;

- Assist with guests\xe2\x80\x99 complaints on Internet Access;

- Coach users of the systematic use of all applications and systems;

- Conduct regular check on PC viruses and update of definition files;

- Regularly sending reminders to users to update their viruses definition files;

- Assist with set-up of IT system whenever requested by HOD, Superior, event organizers, clients and guests;

- To be on 24hrs by 7 days standby support and be recalled to hotel to attend to MIS/IT problems on exigency situations;

- Ensure proper backup are done successfully daily;

- Ensure data restoration is successful, to be test at least twice a year.

- Maintain POS system and call accounting system runs smoothly;

- To recommend new system and improvise changes on the MIS systems of the hotel whenever necessary.

Qualifications

• Diploma in Information Technology

Minimum 3 years of relevant experience with at least 1 year in a similar capacity

Good reading, writing and oral proficiency in English language

Proficient in MS Excel, Word, & PowerPoint

Knowledge of Windows Operating System

Additional Information

Good communication skills

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Self-motivated and energetic

Well-presented and professionally groomed at all times

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