Job Description

Responsibilities

• Set system administration processes
• Establish goals and priorities, design, planning, day-to-day operation, maintenance, and advanced troubleshooting of systems
• Align system administration with overall strategic IT service direction and business needs
• Assist with the development of business case justifications and cost/benefit analyses for spending and initiatives
• Anticipate internal and/or external business challenges and/or regulatory issues
• Develop policies, procedures, and controls to ensure system security

• Develop New Systems
• Partner with stakeholders to recommend innovative and automated approaches for system administration
• Define systems requirements for new technology implementations
• Prepare for system expansion by studying plans and requirements
• Oversee the design, maintenance and implementation of the systems
• Prioritise tasks to ensure projects are implemented in accordance with project plans and budgets

• Optimise Systems Performance
• Recommend process, product or service improvements, resource optimisation and cost savings
• Oversee hardware and software upgrades
• Recommend new technologies, methodologies, systems or opportunities for cost savings, security and service quality improvement

• Manage Teams
• Oversee team management including budgets, forecasting, work allocations and staffing
• Develop staff through ongoing coaching, mentoring and career discussions
• Define common goals, direction and accountability among staff
• Drive effective performance management practices within department in accordance with company policies and procedures

• At least 5-6 years\' of experience in the Systems Management and Support Services
• Strong knowledge and experience in supporting Microsoft Windows, Virtualisation (VMWare, ESXi), SEPM, Storage (EMC or Hitachi), Patch Management, Penetration Testing, Vulnerability Scanning, Backup and Restore Management
• Strong experience in managing vendors
• ITIL Foundation certified (strong in Incident Management and Problem Management)

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