Job Description

JOB SCOPE

Position Purpose

The primary responsibility of the Assistant Catering and Conference Manager is to coordinate details based on the agreement between the Catering and Conference Manager and the client. All duties are to be performed in accordance with departmental and Marina Bay Sands\' policies, practices, and procedures.

Job Responsibilities

• Support the Conference Manager in running event.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests\' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction on the floor
• Be familiar with services/features and local attractions/activities to respond to guest inquiries accurately.
• Monitor and handle inquiry calls on a timely basis.
• Meet with clients on the day of the event
• Read and understand BEOs and Resumes
• Ensure client files are kept organized and current with all required information

JOB REQUIREMENTS

• High School Diploma or equivalent
• Three years minimum experience as Assistant Manager
• Basic knowledge of both Catering and Convention Services
• Basic knowledge of Delphi, Meeting Matrix, MS Word and Excel
• Basic knowledge and understanding of Food and Beverage
• Good communication skills, both written and oral
• Good personality
• Maintain a pleasant disposition when running events
• Able to make quick decisions on site
• Be knowledgeable of:
• function room capacities and various set ups
• blocking space
• menus and pricing
• guarantee policy
• corkage fees
• food handling policy
• service charges
• miscellaneous pricing (floral, entertainment, etc.)
• shipping/receiving policies
• lost and found policy

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Advertised: 11 Jul 2023 Singapore Standard Time
Applications close:

Marina Bay Sands