Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs.

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Collections Services.

Principal Responsibilities

• Perform P&L entries and OA dividends, directly impacting LIC and time sensitive
• Supported collection tasks such as perform Credit Bureau and QuestNet searches, memo updates/invoke cancellation letters in CTA, accounts cancellation maintenances, prepare collection letters, Debt restructuring Letter of offer for collector
• Prepare POD (Proof of Debt) checking the stage/status of the account prior to prepare Statement of account for Lawfirm
• Process bills for Law firm, Debt Collection Agency (DCA), Credit Counselling of Singapore (CCS) and ALOD billing
• Prepare card and retail waiver as per collector instruction
• Execute voucher processing from Collections instructions e.g., transfer of funds, full settlement, waiver of charges, offical assignee payment and ALOD transactions
• Perform contractual and early write off for card and retail account
• Perform account maintenances eg: grading for written off and cancellation, daily exception report for closure of accounts, add/deletion of Bank hold accounts and update Block code in CTA
• Perform Recovery Asset entries provided by Risk team on monthly basis
• Approval of account maintenance arising from Collections instructions and write off for all products as per FIM requirement
• Checker and approval of vouchers processing
• Checker of card and retail recoveries and write-off reconciliation
• Prepare Monthly, Quarterly and Yearly GRCA Returns on Bad & Doubtful accounts for submission to Finance Department
• Perform Cyber approval in weekly basis for Lawfirm bill
• Perform billing reconciliation for Law firms, Debt Collection Agency (DCA), Credit Counselling of Singapore (CCS) and ALOD billing via Fusion
• Submit to GWIS for card waiver and closure of accounts
• PWC audit preparation adhoc basis
• Support any Ad-hoc task assign

Requirements

• Diploma graduate with 2-3 years of banking experience in operations/support area in Credit
• Proficiency in Microsoft Office Excel, Word, PowerPoint and Access would be an added advantage
• Sound knowledge of OHC, HUB, SFE and Fusion
• Strong interpersonal skills

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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