Job Description

E-Commerce and Digital Support:

• Support uploading of contents for e-commerce and social media
• Support launch and implementation of O2O campaigns
• Implementations of digital marketing campaigns.
• Create layout, write copy/subject lines, and communicate promotional details for all marketing collaterals
• Measure results and ROI of traffic generations activities
• Gather insights and E-Commerce performances
• Produce reports to analyze the performance of all online marketing campaigns and promotions
• Responsible to develop contents and manage company\xe2\x80\x99s digital platforms
• Manage social media interactions
• Define and lead e- commerce operations including order management, supply chain and customer services
• Develop detailed project plans and managing all implementation processes
• Coordinate work with IT team and internal stakeholders by defining project requirements and performing feasibility and needs/impact assessments
• Coordinate onsite testing; oversees the testing process for CMS system enhancement

• Steering and manage Customer\xe2\x80\x99s experience both on line and off line.
• Managing customer\xe2\x80\x99s feedback, complaints and compliment for in-house and CAG portal.
• Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery
• Provide and upkeep service recovery protocol.
• Effectively supervises the day-to-day operation/activities of the customer service team

• Manage and upkeep database
• Manage activities and campaigns to engage members and increase ATV and basket size.

• Diploma or Degree in relevant business related discipline
• Proven track records in relevant role and responsibilities
• At least 3 years\xe2\x80\x99 experience in similar role
• Strong experience with ecommerce and the ability to drive sales with creative marketing ideas and strategies
• Strong written and oral English communication skills
• Excellent customer-service orientation
• Ability to partner with multi-departments and external stakeholders
• Problem-solving skills and meticulous attention to detail
• Good organisational skill
• Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 18 days to 20 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company\'s and individual\'s performances