Job Description

ABOUT FAIRMONT SINGAPORE AND SWISSa"TEL THE STAMFORD
We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of AsiaaEUR(TM)s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre.
Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.
Take the step to be a part of something big today, weaEUR(TM)d love to hear from you!
Assistant Manager, Front Office
Assist guests with check in and checkout, and other cashiering duties Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards Ensure all guest relation services, behavioral and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions Handle guestsaEUR(TM) mails, messages, and answering phone calls Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody Meet, greet and provide rooming for VIP guests Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
Qualifications:
Minimum GEC aEUR~AaEUR(TM) level or equivalent, University degree preferred Minimum 2 years hotel front office experience Computer Knowledge, i.e. well versed with windows, internet explorer and word Technical knowledge in Front Office operations
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore AccoraEUR(TM)s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit [ Link removed ] Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge, apply on: [ Link removed ]
We regret to inform that only shortlisted candidates will be notified.
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