Job Description

Chef Mirko Febbrile (@iammirkofebbrile) joins us in bringing a breath of fresh air to the east - a brand new, casual Italian restaurant concept along East Coast Park.

We are looking for a service-driven individual to oversee the Guest Relations function for our new Italian concept set to open in Q2 of 2023. Being efficient on reservations, the role requires the individual to maintain the highest guest service standards during service, while building a strong repertoire of guests for the restaurant.

You\'ll be in-charge of:

• Handling all reservation enquiries through all our reservation portals looking after our guests. The role will be operational, and you will be required to be in-service. This involves assisting our guests during their time with us dining at the restaurant.
• Ensuring our guests are well taken care of and that they all have an outstanding and memorable experience from before the set foot at the restaurant until they leave the restaurant.
• To be aware of regular guests of the restaurant, recognizing and welcoming them by name upon their return visits to the outlet.
• To be highly engaging with guests and colleagues on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• To meet with guests upon their arrival, engage them in conversation so as to build a strong rapport between themselves and the restaurant.
• Takes ownership - effective in dealing with guests\' accidents, incidents, complaints and preferences.
• Manage the day-to-day administrative operations of the venue.
• Serve as a brand ambassador by welcoming visitors and partners and answering any questions people might have about the restaurant.
• A keen understanding of offerings within the group and concepts of other venues.
• Perform other tasks or projects as assigned.

• Someone that has worked in a large volume establishment for at least a year.
• Someone with good knowledge and understanding of reservation systems and all of its features.
• A problem solver who is able to identify problems and issues in a preemptive manner, and resolve them independently and creatively
• A conscientious and flexible communicator who can adapt your style to connect with a wide variety of people.
• An organized, efficient, and reliable professional who meets deadlines and has excellent accuracy and follow-through.

• Direct transport in to restaurant from Bedok MRT
• 5 day work week
• Join a dynamic, young and fun loving service team
• Excellent team culture and a defined career growth plan to develop yourself

• Employee Dining Discounts across the Group
• Medical and Insurance Coverage

The Lo & Behold Group