Job Description

Company : Sime Darby Singapore Limited

Job Responsibilities:

• Monitor status & stay abreast of market trends in order to continuously innovate & deliver excellent services & products
• Collaborate with various internal & external stakeholders to leverage & synergise resources to achieve company objectives
• Increase revenues through developing & executing strategies that help improve renewal retention and diversify revenue streams
• Negotiate & define products suited to Group\xe2\x80\x99s objectives
• Lead & manage the team to deliver KPIs with strong focus on digitalization & customer-orientation
• Measurement & management of team\xe2\x80\x99s operations and be a Subject matter expert in all matters processed by the respective teams
• Daily supervision on teams \xe2\x80\x93 Frontend, backend & retention, ensuring SLAs/ TATS are met
• Review/ track daily production metrics, oversee staffing including leave planning and staffing etc.
• Manages workload of team, allocate work assignments and is responsible for developing team members to meet objectives/ KPIs and ensure quality assurance
• Manages effective communication as escalation point for issue resolution & customer-impacting escalations for both internal & external stakeholders within a defined product area of responsibility
• Monitor status & stay abreast of market trends in order to continuously innovate & deliver excellent services & products
• Assist to develop the Customer Journey initiatives
• Handle escalated cases, VIPs or management deals
• Handle corporate insurance & fleet policies, cover note issuance and submission
• Handle Renewal Enquiries as well as process renewals and insurance Extensions
• Evaluate processes and eliminate unnecessary procedures/ data entry to improve efficiency by leveraging on technology.
• Continuous collaboration & improvements with insurers to bridge the gap between internal & external systems to reduce turnaround time
• Enhance Salesforce to enable quicker matching of SOA as well as commission payments.
• Ensure accuracy of information provided to Underwriters and also in data entry
• Analyze business results on regular basis, propose & execute effective action plans
• Ensure compliance to professional standards & policies set by the Insurance regulatory
• Manage Trade Specific Agents registrations/ queries/renewals/trainings
• Regular meetings with insurers on operational improvements and portfolio trends
• Monitor Call Centre(s) effectiveness on renewals conquests and retention
• Acts as liaison between underwriters & company in insurance matters
• Coordinate between underwriters and clients in insurance matters i.e. assist in transcript and communicating motor insurance coverage to client and support operating units
• Preparation of monthly reports, MOR reports & ad-hoc reports for management as requested
• Handle administrative requirements stipulated by GIA for agency matters

• Degree in Business Management or equivalent
• At least 5 years of motor insurance experience with CGI Certification
• Good leadership and people managing skills
• Ability to multi-task in a team environment while able to work independently
• Ability to solve complex problems within tight deadlines
• Good negotiation, interpersonal and communications skills
• Good analytical and time management skills
• Meticulous, organised and possess initiative
• Ability to work in a fast-paced environment
• Proficient in MS Office