Job Description

• Seeks and prospects for Strategic Customer (Revenue at 300k eur and above) targets to win new customers.
• Plans and manages the portfolio of SC accounts of the Field Sales Team respectively.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA\'s & SOP\'s).
• Coordinates with Regional/Overseas team on account planning, customer enquiries, business reviews, etc.
• Consults Product and Sector Heads on potential solutions and best practice.
• Actively engaged in RFQ, meetings with suppliers or overseas customer office located in the AP Countries, and keep in contact with key overseas personnel
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Focuses on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development.
• Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
• Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA\'s & SOP\'s).
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
• Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues.
• Performs any other duties assigned by immediate superior.

• Experienced in Freight Forwarding sales or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
• Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
• Good understanding of sector trends in the freight forwarding industry
• Able to identify customer needs by gathering information and building long-term relationships through value creation
• Well developed communication and presentation skills
• Diploma/ degree with more than 5 years of relevant working experience in a MNC environment

DHL