Seeks and prospects for Strategic Customer (Revenue at 300k eur and above) targets to win new customers.
Plans and manages the portfolio of SC accounts of the Field Sales Team respectively.
Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA\'s & SOP\'s).
Coordinates with Regional/Overseas team on account planning, customer enquiries, business reviews, etc.
Consults Product and Sector Heads on potential solutions and best practice.
Actively engaged in RFQ, meetings with suppliers or overseas customer office located in the AP Countries, and keep in contact with key overseas personnel
Ensures that Key Account activities are aligned with global/regional sector strategy
Focuses on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development.
Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA\'s & SOP\'s).
Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues.
Performs any other duties assigned by immediate superior.
Job Requirements
Experienced in Freight Forwarding sales or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
Good understanding of sector trends in the freight forwarding industry
Able to identify customer needs by gathering information and building long-term relationships through value creation
Well developed communication and presentation skills
Diploma/ degree with more than 5 years of relevant working experience in a MNC environment