Job Description

What the role is:[What the role is:]The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.
We can offer you:

• A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
• An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
• An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

You will be part of the team responsible in overseeing the administration, operations, management and programming of the Former Ford Factory (FFF), a World War II permanent gallery, which contributes to NLB\'s strategic thrust to achieve excellence in Singapore content and a nation that knows our history.Location: 351 Upper Bukit Timah Rd, Singapore 588192
Division: National Archives of Singapore / Corporate Development (Former Ford Factory)[What you will be working on:]

• Manage the day-to-day operations of Former Ford Factory (FFF), including overseeing cashless machines, visitor reception, closing reports, daily compound checks for defects, and content and publicity updates.
• Drive visitor engagement by conceptualising promotional programmes and outreach initiatives, identifying target customer segments to meet FFF visitorship KPIs, while also ensuring timely response to CRM inquiries and leading engaging tours.
• Elevate the visitor experience by providing comprehensive training and mentorship to volunteer docents in delivering engaging commentary, while actively monitoring their performance and gathering visitor feedback during tours.
• Staff management : Supervise and coordinate operations staff, liaising with manpower agencies recruitment and resignations, training, roster planning, budget tracking and requests, billing, and covering counter duty when necessary.
• Finance and procurement: . This involves budget planning and monitoring, , daily reconciliation of admission fees , and procurement of operational items for FFF.
• Manage inventory, fixed assets, and artefacts. This includes ensuring stocktake of assets, monitoring wear and tear of furniture and furnishings, procuring replacements, tracking inventory and return timelines, , and planning yearly condition checks for collection maintenance.
• Provide support for building matters, such as conducting regular site visits to identify issues pertaining to infrastructure and maintenance works.
• Any other duties assigned.

[What we are looking for:]

• 2 to 5 years of relevant working experience in customer service, hospitality, operations and administration, programming and outreach.
• Knowledge in basic accounting and government procurement processes.
• Strong interpersonal skills and ability to engage stakeholders from all walks of life.
• Excellent written and verbal communication skills. Good command of a second language would be an added advantage.
• Meticulous and self-driven, with the abilities to manage operational matters especially in problem solving and meeting FFF\'s operational needs.

The successful candidate will be appointed on a 2-year contract in the first instance. We regret to inform that only successful candidates will be contacted.About National Library Board:To each reader, the library is a window to a vibrant imagination and exciting possibilities. For families, the library experience occupies a special in their hearts and of memories collected over generations. Libraries hold a special and familiar place in each of our hearts. NLB seeks to provide a trusted, accessible and globally-connected library and information service so as to promote a knowledgeable and engaged society. If you share our passion to create memorable library experiences for all our readers, we invite you to join the NLB family.

National Library Board