Assistant Manager/ Manager, Sales Key Account
North East Region, Singapore, Singapore
Job Description
- Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular
Lane involvement). * Seeks and prospects for Strategic Customer targets to win new customers.
- Ensures that Key Account activities are aligned with global/regional sector strategy
- Focuses more on customer and sales relationship building through attending external customer meetings
proactive thinking. * Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of
sales activities. * Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer
implementation in order to ensure proper operational handover and implementation to meet customer
expectations (SLA\'s & SOP\'s). * Ensures successful retention of customers by maintaining close liaison with them, ascertaining their
satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential
problems. * Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
- Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business
- Gathers customer and market information to update Product and Trade Lane on current conditions.
- Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
- Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
- Good understanding of sector trends in the freight forwarding industry
- Able to identify customer needs by gathering information and building long-term relationships through value creation
- Well developed communication and presentation skills
- Diploma/ degree with more than 5 years of relevant working experience in a MNC environment
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Job Detail
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Job IdJD1356345
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNorth East Region, Singapore, Singapore
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EducationNot mentioned