Job Description

The Assistant Manager will assist the Programme Manager in managing the operational aspects of MSAE, working towards the common goal of delivering a high-quality programme to students in a timely and effective manner.

Responsibilities:

Admission

Manage and assist to oversee around 2,600-3,000 applications for 2 intakes per year, which includes verifying of documents, prepare, and consolidate KPI and related lists, preparing and releasing of outcome to applicants in GCAS, as well as handling of appeals etc.

Work closely with various stakeholders on admission and enrolment matters.

Compile and prepare statistics on applications, after each application window period and admissions cycle.

Finance

Perform purchasing and claim functions in ARIBA/Concur.

Assist with budget planning and tracking.

Monitor expenditure and cashflow to ensure that budget is not exceeded.

Support to prepare students\xe2\x80\x99 tuition fee billing, instructors\xe2\x80\x99 payment, students\xe2\x80\x99 awards disbursement/refund every trimester.

Administrative Support

Manage 2 role-based emails/queries from students and communications with stakeholders etc.

Assist to collate data e.g., course curriculum, graduation survey, intake numbers, financial status etc. and prepare annual report.

Assist instructors on administrative and IT matters, e.g., renewal of computer accounts, NTULearn, ServiceNow, classroom bookings etc.

Provide administrative support for programme matters.

Assist to manage the approval process for curricula changes and new course proposals.

Students Matters

Maintain students\xe2\x80\x99 records and monitor students\xe2\x80\x99 candidature status.

Other duties

Assist to collate information requested by stakeholders.

Maintain and update records in MSAE shared folder/storeroom to ensure that information is up to date.

Support programme functions and events.

Requirements:

Recognized Bachelor\'s degree in any discipline.

Strong administrative skills in particularly, meticulous with details to keep track of progress status / completion within set timelines.

Customer service oriented as in possessing a positive attitude to approach each situation with a solution.

Open minded team player who readily communicates and objectively keeps the team goals in view.

Good communications skills in both written and spoken to handle diverse levels of stakeholders.

Ability to adapt to changing priorities.

Proficient in Microsoft Office (Excel, PowerPoint, Word)

Able to work under stress with responsibilities and integrity.

Able to multi-task and work independently as well as in a team to achieve goals

Hiring Institution: NTU

Nanyang Technological University