Job Description

What the role is:Operations Management and Engagement Department (OMED) oversees the day-to-day operations of NEA-managed hawker centres and works with stakeholders such as Town Councils and Hawkers Associations to ensure that the centres are clean and well-maintained.What you will be working on:The job responsibilities include the following:1. Tenancy ManagementEnd-to-end management of stall tenancies, from ensuring stalls are in tenantable condition, onboarding of new stallholders to processing applications of transfers, assignments, joint operators and termination etc.Conducting tenancy inspections and enforcements to ensure compliance to relevant statutory and tenancy requirements.Managing arrears such as stall visits, serving of NTQs, executing WSS/WOP etc.Operationalising new policies e.g. ensuring compliance of stallholders to PHC measures, management of ISP, SRHZ, apprentices etc.2. Cleaning & Facilities ManagementEnsuring high cleanliness standard, good maintenance and safe operation of the centres.Managing the facilities in MSE-owned Hawker Centres through centre level checks, covering facilities maintenance (preventive and routine maintenance), cyclical repairs and redecorations, ad-hoc improvement works to enhance patrons\' experience, incident management, general and toilet cleaning, table-cleaning management, and pest control.Conducting centre surveillance in HDB-owned Hawker Centres to flesh out areas of concerns to stakeholders such as Regional Offices, Town Councils and Hawkers Associations.Appointed by Designated Person (DP) as the Environmental Control Coordinator (ECC) for each hawker centre / wet market, to develop the ES programme in accordance with the ES standards and monitor its implementation on-site.3. Feedback/Appeals Management & Stakeholders\' EngagementManaging feedback providers professionally to ensure that their feedbacks are being addressed or resolved promptly in accordance to NEA\'s service standard.Regular engagement with stakeholders including stallholders, Merchants/Hawkers Association (MA/HA), Town Councils, other Agencies etc to implement initiatives and resolve operational issues related to Hawker Centres.Planning and implementing activities and programmes in Hawker Centres, such as fire drills & safety training and spring cleaning, and liaise closely with relevant authorities and stakeholders.4. Any other tasks as assigned.What we are looking for:The job might be for you if you possess the following qualities:Strong stakeholder management skills with outgoing and pleasant personality.Independent, resourceful, meticulous and able to multi-task.Proficient in Microsoft programmes.Team player with possession of leadership qualities.Able to work after office hours and on weekends when required.As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.About National Environment Agency:The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations. For more information, visit www.nea.gov.sg

National Environment Agency