Assistant Manager, Sales Key Account

North East Region, Singapore, Singapore
DHL
146 Current Jobs Openings
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Job Description


  • Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular
sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade
Lane involvement). * Seeks and prospects for Strategic Customer targets to win new customers.
  • Ensures that Key Account activities are aligned with global/regional sector strategy
  • Focuses more on customer and sales relationship building through attending external customer meetings
and internal meetings as necessary in order to support business development. * Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance andproactive thinking. * Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis ofsales activities. * Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customerimplementation in order to ensure proper operational handover and implementation to meet customer
expectations (SLA\'s & SOP\'s). * Ensures successful retention of customers by maintaining close liaison with them, ascertaining theirsatisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential
problems. * Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
  • Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business
critical issues. * Consults CRMs and Sector Heads on potential solutions and best practice.
  • Gathers customer and market information to update Product and Trade Lane on current conditions.
Job Requirements
  • Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
  • Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
  • Good understanding of sector trends in the freight forwarding industry
  • Able to identify customer needs by gathering information and building long-term relationships through value creation
  • Well developed communication and presentation skills
  • Diploma/ degree with more than 5 years of relevant working experience in a MNC environment

DHL

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Job Detail

  • Job Id
    JD1472808
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    North East Region, Singapore, Singapore
  • Education
    Not mentioned
 
 
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