Job Description

[What the role is]

We are seeking a proactive, tech-savvy professional to join our team to support integrated operations across the School of Business.

[What you will be working on]

Technical Support & Systems Administration

Provide technical support and maintenance for virtual desktop infrastructure (VDI) and academic software and IT equipment. Offer user support, including software installation, troubleshooting, and documentation. Administer SaaS platforms and manage user access and systems permissions. Liaise with vendors for system support, upgrades, and service delivery.

Process Improvements and Digitalisation

Identify opportunities and support initiatives for workflow automation and digital transformation using tools like Microsoft Power Automate, Power Apps, or equivalent. Assist in the development of dashboards using data visualisation tools. Assess and propose improvements to processes for greater efficiency.

Admissions & Stakeholder Coordination

Coordinate and manage administrative tasks for the Early Admissions Exercise (EAE), including communication with students and parents. Liaise with academic staff and departments to ensure timely and accurate processing of EAE applications. Be proficient in managing SaaS systems used in admissions workflows.

Cross-functional Collaboration

Participate in school-wide or polytechnic-wide initiatives and cross-functional projects. Support institutional goals by working collaboratively with other teams, departments, and external stakeholders.

[What we are looking for]

Qualification in any discipline with at least 3 years of working experience. Proficiency in digital tools, such as SharePoint Online, Microsoft 365, Power Automate and data visualization tools. Experience with SaaS platforms used in education or operations, preferred. Strong communication and interpersonal skills to engage with internal and external stakeholders, including students. Analytical and troubleshooting abilities, with attention to detail. Strong time management and organisational skills, capable of juggling multiple tasks and timelines effectively. * Comfortable working both independently and in teams.