Job Description

Responsibilities

• Stay updated on market trends to drive innovation and enhance service delivery.
• Collaborate with internal and external stakeholders to optimize resources and achieve company goals.
• Develop and implement strategies to improve renewal retention and diversify revenue streams.
• Lead and manage teams to meet KPIs, focusing on digital transformation and customer-centric approaches.
• Supervise daily operations of frontend, backend, and retention teams, ensuring SLAs and TATs are met.
• Manage team workloads, allocate assignments, and foster the professional development of team members.
• Act as the primary point of contact for escalations affecting customers and internal stakeholders.
• Evaluate and streamline processes to enhance efficiency and reduce redundancy through technology.
• Ensure compliance with industry standards and regulatory policies. Prepare monthly and ad-hoc reports for management.

Requirements

• Bachelors degree in Business Management or a related field; Proficient in Microsoft Office suite
• Minimum of 5 years of experience in motor insurance, along with a CGI certification.
• Strong leadership capabilities with excellent people management skills.
• Proven ability to multitask effectively in a team setting while also working independently.
• Skilled in resolving complex problems under tight deadlines.
• Excellent negotiation, interpersonal, and communication skills.
• Strong analytical abilities coupled with effective time management.
• Detail-oriented, organized, and proactive in approach.
• Ability to thrive in a fast-paced environment.
• Alexandra, 5 days, office hours
• Job Reference: L4W7Y977

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.Kindly email your resume in a detailed Word format toWe regret that only shortlisted candidates will be notifiedPeople Profilers Pte LtdTel: 6950 9754EA Registration Number: R22110899EA License number: 02C4944EA Personnel: Celeste Wong Xin Yann

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