Job Description

Summary:

• Public Healthcare Institution (west region)
• Digital Enablement & Transformation

Responsibilities:The Service & Operations Executive will support the management of digital healthcare applications, ensuring system readiness, driving application enhancements, and collaborating with stakeholders to improve operational efficiency, achieve strategic KPIs, and advance workforce transformation initiatives.

• Support the Service & Operations department, focusing on Digital Enablement & Transformation (DET) initiatives, including software applications like Next Generation Electronic Medical Record (NGEMR), Electronic Queue Management System (eQMS), and mobile applications
• Represent the department during User Acceptance Tests (UAT) and End-to-End Testing (E2E)
• Collaborate with user departments, Synapxe, and third-party vendors to ensure system readiness
• Drive and implement improvements to enhance the performance, usability, and intuitiveness of applications, aiming for higher digital adoption rates
• Support clinic operations in meeting key performance indicators (KPIs) and aligning with strategic plans
• Collaborate with cross-functional teams to analyse and implement solutions that improve outcomes in Workforce Transformation and Tech Enablement

Requirements

• Degree in any field
• Candidates with at least 2-3 years of relevant working experience, preferably in IT domain supporting operations
• A team player with strong analytical and project management skills
• Experience in healthcare IT systems and digital transformation is a plus!
• Strong communication skills and the ability to work collaboratively across departments

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits, and you may be contacted for other opportunities.Please submit your updated resume in PDF / MS Words format by using the QUICK APPLY button.By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.*We regret to inform that only shortlisted candidates would be notified.Jessica Grace Wong Hui Ying
Registration No.: R24123928
EA License No: 06C2859 (MCI Career Services Pte Ltd)Employer questionsYour application will include the following questions:How many years' experience do you have as an Assistant Manager?Which of the following statements best describes your right to work in Singapore?What's your expected monthly basic salary?Which of the following types of qualifications do you have?Have you worked in a role where you had team and or line management responsibility?How many years' experience do you have in the IT industry?Company profileMCi Career Services4.1xc2xb7Human Resources & Recruitment51-100 employeesWith over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!With over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!Company informationRegistration No.200701947WEA No.06C2859

MCI Career Services