Job Description

1 Year Contract - Renewable (Subject to approval)

Location: Jurong East

Working hours: Monday Friday (9am to 6pm)

Hybrid work arrangement of 2 days per week in office, remaining days work from home

Salary Range: Up to SGD 6,800.00

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As an Assistant Manager Technical Solutions Designer, you will play a crucial role in designing and implementing tailored solutions to meet the diverse business needs of our clients. Under the general direction of ITS/OE SEA II, you will leverage standard services provided by our TAF Partners while specializing in specific technical domains such as Data Center (DC), Network (NW), Software Development (SD), Workplace (WP), and SAP.

Key Responsibilities:

• Design specific solutions based on standard services from the TAF Partner platform, with a focus on custom solutions for exceptional cases.
• Assist the CIO and Business Partner Manager in advising business customers and IT teams on technical inquiries related to TAF Partner services.
• Manage relationships and oversee account management activities with TAF Partners and other third-party vendors.
• Coordinate the utilization of TAF Partner standard services and other IT services, including administrative tasks such as invoicing.
• Supervise the implementation process from a technical perspective, ensuring integrated solutions that meet business-specific operational needs.
• Empower TAF Partner Service Managers, Service Desk, and onsite support teams to deliver exceptional service.
• Interface with Technology Domain and Innovation Architects and Portfolio Management to develop and maintain the service catalog.
• Ensure regulation and compliance issues are maintained in the Singapore market.
• Resolve tickets related to user management and Service Desk/Onsite support.
• Provide transparency to upper management regarding technical activities and contribute insights to continuous service improvement plans.
• Guard and safeguard the transition and migration from the Current Model of Operation to the Future Model of Operation, including technical review and validation of migration concepts.
• Participate in technical TAF Partner calls and workshops.

Key Deliverables

• Achieve customer satisfaction through actions taken.

• Deliver technical solutions aligned with business partners needs.

• Provide consultancy of business partners regarding services within and outside of the TAF Partner portfolio.

• Oversee implementation processes from both technical and administrative perspectives.

• Undertake any other reasonable task as assigned.

Qualification

Education

• Possess a Diploma in IT management or a related field, or an equivalent combination of education and experience.

Experience

• Minimum of 5 years\' of experience in IT Infrastructure and services.
• 5 or more years of end-user IT support experience, including proficiency in IT system processes.
• Proven track record in setting up IT infrastructure and applications.
• Demonstrated experience in liaising with Infrastructure vendors and services.
• Proficiency in networking and network architecture, encompassing end-client networking.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to tiffany@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722

EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

People Profilers