Job Description

We are looking for a motivated individual with a passion for the aviation industry and a keen interest in the spearheading the digital transformation efforts of Changi Airport Group. You will be driving the development of our consumer mobile application and related products that will transform our business and bring customer experience to greater heights.

You should possess a deep knowledge surrounding customer segments and behaviors in the aviation and mobile app context; drive decision-making across multiple stakeholders towards a user-centric outcome. In doing so, you are expected to leverage design, and technology to inform and direct policy decisions to improve overall user experience of the app.

As part of the product management team, you will own the product strategy for specific products and features on Changi Account. Based on inputs from business stakeholders, market research and most importantly our app users, you will be charting and prioritizing the product roadmap.

Responsibilities

• Define product strategies and chart out the roadmap for features on Changi Account, CAG\'s customer integrated access management and user acquisition platform
• Work with internal stakeholders to understand the customer journeys and from there, ideate, develop, launch and iterate features while balancing user needs and business requirements
• Frame and prioritise problem statements to maximise value delivery
• Formulate high-level solutioning with the UI/UX designers and tech developers for stakeholder buy-in
• Collaborate with System Owners to develop the optimal architecture and means of integrating the customer access management system with CAG\'s customer-facing digital channels
• Coordinate and run product councils involving representatives from various downstream systems that integrate to the customer access management system
• Develop key metrics to measure the success of the features and determine next steps and work with the tech team to ensure the necessary analytics capabilities are implemented
• Collaborate with the developers, designers, and relevant business units to deliver features and subsequent iterations in a timely fashion
• Steward agile development processes and release management of features onto the customer access management platform
• Work with marketing and programming teams to introduce products and features to support the lifecycle management of a known user
• Support the maintenance and day-to-day running of the customer access management system
• Support the team lead in developing policies relating to data protection, cyber security, and user account servicing
• Develop the incident response plans and business continuity plans for scenarios involving disruption to Changi Account and/or the customer access management system
• Manage feedback on features and lead market analysis
• Work with data science teams to find use cases and value creation opportunity using user data stored under Changi Account

• At least 3 years of relevant experience in running customer-serving enterprise-level systems, particularly those related to customer integrated access management
• Strong organisation and stakeholder management skills
• Demonstrate strong ability to translate data to actionable insights
• Ability to solve problems creatively and effectively
• Results and customer oriented
• A good team player that is resourceful and able to work independently
• Ability to multi-task and thrive in a dynamic and fast paced environment
• Motivated and driven, with a curiosity and openness to constantly look for new solutions and ways of working to tackle new challenges
• Excellent written and verbal communication skills.
• Degree in Business / Data Analytics / Economics / Information Technology / Information Systems / Computer Science or a related field preferred

Changi Airport Group