Job Description

• Location: Changi Business Park
• Salary will commensurate with relevant experience + Variable Bonus
• Company Objective: Supports overall IT functions in the Asia Pacific region

Responsibilities

• Work onsite in the client's office or connect remotely to troubleshoot client's hardware and software issues.
• Install and maintain hardware and computer peripherals and software and hardware installation for laptops.
• Install and upgrade operating systems and computer software including desktop PC windows patching.
• Work with security team on the desktop PC vulnerability, review and research on the solution to close the vulnerability by pushing the patches and update the application via SCCM.
• Install, test and prepare new software or update the latest version for the existing software, software packaging in SCCM.
• Troubleshoot networking and connection issues.
• Advise on software or hardware upgrades.
• Provide basic training in computer operation and management.
• Complete job reports and ordering supplies.
• Maintain computer peripheral devices e.g. printers and resolve associated problems.
• Provide support during annual exercises such as Business Continuity Planning and Drills.
• Travel within APAC region as and when required.
• Work after office hours as and when necessary.
• Create and/or update technical documentation and procedure manuals when required.

Requirements

• Bachelor's degree/Diploma in computer science or information technology.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of operating systems, software applications, and remote connection systems.
• Basic knowledge of SCCM, desktop PC Windows patching
• 3-5 years of work experience as a Desktop Support Engineer or Support Technician.

*Shortlisted candidates will be informed.

Interested applicants please send in your updated resume to jeffrey.koh@experis.com.sg with the subject "Desktop Support Engineer"

Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423